Change Management Consultant - Customer Solution

Hybrid- 3 days in office
General Description: This role will provide business and change management support to Customer Services Operations Director of Strategic Business Support and Lead Strategy and Planning Manager. This will include behind the scenes assistance to the Chief Customer Officer and SVP of Customer Services Operations. In this role, responsibilities will include providing change management and communications support for various internal engagements and presentations, supporting the planning and execution of leadership meetings, providing support for the tracking and reporting of department metrics, re-engineering document management processes, and handling ad-hoc requests to support Customer Experience, Solutions and Services Organization (CESS) and Customer Services Operations (CSO) organizations.

Additional responsibilities will include:

• Producing comprehensive materials for various meetings to facilitate strategic discussions and decision-making.
• Developing communications related to CESS and/or CSO Strategic Priorities, initiatives, and status, identifying and utilizing appropriate channels.
• Supporting the planning and implementation of CESS and CSO leadership meetings.
• Providing change management support on small initiatives, including stakeholder analysis, impact assessment, change impact analysis, and communications needs.
• Creating and updating excel documentations for tracking department metrics, KPIs, and other financial requirements as identified.
• Assisting in revamping document management approaches and processes for the CESS and CSO organizations.
• Supporting ad-hoc requests and overflow work.

Education Requirement: Bachelor’s degree required, Master’s preferred

Job Type: Contract

Pay: $50.00 - $100.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Change management: 5 years (Required)

Work Location: On the road

Salary : $50 - $100