What are the responsibilities and job description for the ServiceNow (SME) position at Virtusa?
ServiceNow (SME) Lead
Job Description
- primarily involved in Solutioning
- Provide help in Presales Support, Solution Design and Architectural design
- Collaborate with Business and IT stakeholders to gather and analyse business requirements
- Design end-to-end solutions using the ServiceNow platform to meet business needs while ensuring maximum out of the box solution.
- Develop technical architecture, considering scalability, performance, and security aspects.
Create detailed technical documentation outlining design decisions and implementation strategies. - Define and manage integrations with external systems using APIs, REST, SOAP, and other methods.
- Ensure seamless data flow and consistency between ServiceNow and other enterprise systems.
- Design data models and manage data sources within the ServiceNow CMDB and other base tables
- Provide technical guidance and mentorship to development teams, ensuring adherence to best practices for the Service Now industry solution.
- Stay updated with ServiceNow platform updates, new features, and industry trends.
- Optimize the performance of ServiceNow applications, identifying and resolving bottlenecks.
- Implement security best practices and ensure compliance with data protection regulations.
- Maintain comprehensive technical documentation for implemented solutions.
- Certified CSA, CAD, ITSM Any 2 CIS certification - preferred
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 30,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
