Strategic Program Director, Client Service

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Strategic Program Director at Visa plays a crucial role in driving the success and growth of the organization. This individual will join the newly created Strategic Initiatives and Transformation Office in Client Services, a team established to support the function’s top priorities. They will collaborate closely with various teams within Client Services and from other parts of Visa, including Sales, Legal, and Finance, to ensure the successful execution of strategic initiatives.

The Strategic Program Director is responsible for overseeing and managing strategic programs that align with Client Services’ goals and objectives. This role involves strategic planning, reporting and analytical insights development, thought leadership, executive business reviews, and other business operations activities in close partnership with Client Services executives and various leaders across Visa business functions (e.g., Value-Added Services (VAS), Finance, Risk, Product, Marketing, and more). The individual works closely with cross-functional teams, stakeholders, and senior leadership to ensure successful program implementation and drive business growth.

The ideal candidate will be an intellectually curious strategic thinker with strong execution capabilities, ideally with a background in management consulting, business operations, and payments or fintech.

Primary Responsibilities:

• Develop and implement strategic programs that align with Client Services’ objectives and goals.
• Provide leadership and guidance to project teams, ensuring the timely and successful completion of projects.
• Collaborate with cross-functional teams to identify and address key issues and obstacles, ensuring the smooth execution of strategic initiatives.
• Conduct regular analysis and evaluation of program performance, identifying areas for improvement and implementing necessary changes.
• Monitor and manage program budgets, ensuring effective resource allocation and cost control, if applicable.
• Establish and maintain strong relationships with key stakeholders, both internal and external, to ensure program success.
• Oversee the development of program documentation, including project plans, reports, and presentations.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications:

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications:

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6 years of work experience with a PhD
• Proven record in managing and delivering complex projects and programs.
• Strong demonstrated experience in strategy business planning, revenue service planning & generation, profit & loss management, technical support & operations, and project management.
• Solid experience translating loose (often nebulous) thoughts into tactical plans
• Proven ability to formulate strategy, drive change and deliver results across functions is critical.
• Strong leadership with the ability to inspire cross-functional teams.
• Exceptional communication skills, effectively collaborating with all organizational levels.
• Strategic thinker with strong analytical and problem-solving abilities.
• Proficient in project management tools and software.
• Superior presentation skills and executive presence.
• Success in developing and executing global strategies within a matrixed organization.
• Motivated self-starter working well under tight deadlines.
• Detail-oriented, organized, adept at multi-tasking and evolving priorities.
• Highly proficient in PowerPoint, Excel, and Word, eager to learn other online tools.
• Passionate about building processes, continuous improvement, and transforming while working with colleagues at a leading global payments company.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 137,300 to 199,050 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.