Program Manager

Company Description:

Automotive dealerships lack a single workflow that maps the complete inventory management process; From taking receipt of a new or used vehicle to inspection, mechanical and cosmetic reconditioning, imaging and digital marketing services. Today, each of these processes are managed individually, not as a continuous workflow.  There is no visibility into the process and the disconnected steps slow down the availability of inventory that is ready for sale.   

Vis-Flow ties together backend reconditioning and merchandising services into a single workflow that unlocks reconditioned inventory faster. Vis-Flow ensures a repeatable process for vehicle reconditioning, providing the dealership a single price to perform all services with a single invoice. We eliminate multi vendor accounting headaches and cost adjustments associated with late or incorrect invoicing. 

 Vis-Flow provides daily on-site management,  troubleshooting, quality inspections, training and  daily oversight. 

Job Title: Program Manager

Job Type: Full-time

Base Salary: $55,000.00 - $65,000.00 annually, paid 2x per month by direct deposit. Monthly Commission in addition to base salary.

Expected hours: 42 – 50 per week

Benefits: Dental insurance, Health insurance, Life insurance, Paid time off, Vision insurance

Schedule: Day shift, Monday to Friday, Weekends as needed

Supplemental Pay: Commission eligible after 90 days of employment 

Experience:, Automotive Dealership: 2 years (Required)

License/Certification: Driver's License (Required)

Ability to Commute: Raleigh-Durham, Fayetteville NC and surrounding areas (Required)

Work Location: In person, on-site at dealerships, as well as managing workflow remotely at home before and after site visits. Weekly in person meetings are required at our corporate offices in Cary, NC

Job Summary:

Using the Vis-Flow systems, the Program Manager will oversee the entire Workflow process and performance of used vehicle inventory from check-in of vehicles for numerous dealerships. The manager will be responsible for facilitating the car through each stage efficiently and timely. Requires consistency and experienced decision making to ensure maximum quality and speed outcome for the used car while responsibly managing the costs of services performed.

Duties and Responsibilities:

Administration and Financial

• Ability to plan and organize the week with site visits, dealership meetings, vendor updates, and completing required administrative duties.
• Ability to daily process invoices for each dealership and provide weekly projections of costs, outcome, etc.
• Understands the service agreement with the dealership and vendors and works to achieve the goals and expectations of the dealership.
• Effectively utilizes the Workflow process and ensures compliance with policies and procedures.
• Manages the dealership Workflow site with the dealership personnel.
• Demonstrates the ability to maximize financial performance and profitability of each dealership and Visibility while delivering a quality car for sale.
• Understands and drives business metrics and performance measurements to ensure effectiveness, high performance, and compliance.

Program Management

• Detailed supervision of each step of the process, both at the dealership site or when reviewing the Workflow system
• Committed to a disciplined, consistent and of diligent execution of the Workflow process.
• Maintains effective and productive multi-site management of up to 6 dealerships.
• Demonstrate flexibility to situations that may change and ability to make sound decisions when the process is challenged and with the best interest of all parties.
• High level of independence, problem solving, and ownership of each dealership, but humble enough to ask for help from their supervisor when needed.

Service Delivery

• Ensures that the service experience is delivered consistently throughout the Workflow process.
• Treats all within the dealership, vendors and all staff members with courtesy, respect, and dignity.
• Evaluate best flow practices and identify issues in the Workflow process and solutions to fix them.

Client and Vendor Management

• Develops cohesive working relationships with the dealerships, vendors, and all staff members.
• Maintains regular and consistent communication with the dealerships, vendors, and all staff members.
• Knows when to be present at the site and maintains a high level of visibility and approachability.
• Responds to dealer and vendor communication/needs with a sense of urgency, concern and resolution.
• Understands what objectives are important to each dealership and ensures the entire team is focused on exceeding expectations.
• Capitalizes on opportunities to grow Vis-Flow business by building dealer loyalty and creating dealers who are promoters of the company.
• Lead in assessing new vendors and the on-boarding and integration into the dealership.
• Create the expectation with the vendor of quality service and how you will address it when work does not meet expectation.

Safety and Risk Management

• Understands and practices safety and security precautions and procedures within the dealership and with the vendors.
• Receive required insurances from vendors before approval to engage in work.

Systems Process

• Demonstrates a high level of credibility when managing and making decisions regarding each vehicle throughout the process.
• Consistent daily review of the Workflow status of all vehicles

Quality Control

• Responsible for assessing each car and approving all work and repairs physically and critically for paint repairs, paint touch up, dent repair, wheel repair, interior repair, and windshield repair and replacement, to name a few.
• After the Workflow process is completed, Program Manager is responsible for physically assessing each finished car at the dealership to constantly evaluate quality of vendor work and condition of cars ready for sale.

Qualifications and Experience:

• High school diploma or equivalent and/or successful completion of a technical automotive school/program and at least 3 years of experience in the automotive industry.
• Experience as a Supervisor or Manager with an auto body repair, vendor repair, dealership, used car inventory system.
• 2 years of experience as a service advisor, technician, automotive salesperson or used car sales manager preferred.
• Must have reliable transportation and must be able to drive a manual transmission.
• Must have and maintain a valid driver’s license and clean driving record.
• For insurance purposes, must be at least 18 years of age and be able to pass a criminal background, MVR, and drug screen.