Resident Support Specialist

Description

About Us: Vision House is a nonprofit Christian organization helping families with children break the cycle of homelessness. Through transitional housing, programs and supportive services, we provide families in Washington State with opportunities for life change to overcome trauma, generational poverty and situational homelessness. Regardless of race, religion, national origin, gender or sexual preference, every person deserves a healthy home.

Job Summary: The Resident Support Specialist supports the daily operations of Vision House’s Family Program, assisting with supporting families during move-in and move-out, prepping apartments for new families, providing support for program classes and events and providing additional support to Family Program staff at both our program sites, in Renton and Shoreline.   The Resident Support Specialist plays a key role in ensuring consistent delivery of program services by filling in as needed when other staff are out of the office.

REPORTS TO:     Family Program Director

HOURS:              40 hours per week, hourly, Monday-Friday based on program needs

LOCATION:        Renton & Shoreline (Role requires rotating between sites depending on needs)

Our new Resident Support Specialist will enjoy the following benefits:

• $22.00 - $24.00 per hour DOE
• Health insurance for Employee only: Medical $30-$100/month, Dental $11/month, and Vision $1/month. Separate rates for spouses/dependents.
• Retirement plan with up to a 3% matching employer contribution
• 15 days of vacation (increases with years of service)
• 13 days of paid holidays
• 9 days of Sick Leave (Separate from PFML & FMLA)
• Employee Assistance Program
• Generous Childcare Tuition Assistance

At Vision House, we serve populations from a variety of backgrounds. We strongly value diversity and actively seek applicants that will balance our employment workforce to align with the populations we serve. Questions regarding our commitment to Diversity, Equity, and Inclusion can be directed towards our HR department.

As a Resident Support Specialist, you will:

• Provide support for clients/residents demonstrating a trauma-informed, client-driven, strengths-based, and team approach in philosophy of care.
• Provide support for residents by assisting with move-in process, including lease signing and orientation process.
• Assist with preparing apartments for new families, including stocking with housewares, bed linens, bathroom towels, etc. utilizing the support of volunteers when available.
• Facilitate a positive and engaging program environment for both youth and adults. 
• Assist with case management such as supporting residents with housing applications, offering resources and advocacy as needed.
• Assist with childcare as needed.
• Update client database tracking system (Apricot) and client case notes in a timely manner (within 1 week).
• Assist with regular apartment inspections to ensure safety and program compliance. 
• Assist with and support administrative tasks such as data entry, filing, copying, phone calls, organizing, file maintenance, etc. 
• Communicate maintenance issues and coordinate repairs as needed.
• Assist with data entry for program statistics and evaluations.
• Participate in weekly supervision and case staffing meetings.
• Report concerns about abuse/neglect to the Site Manager.
• Maintain confidentiality of resident families per program policies/procedures. 
• Accept donations when needed.
• Assist with set up, and clean up for staff meetings, collaborative meetings, classes, and events. 
• Perform other duties as assigned.

Requirements

Resident Support Specialist candidates should have the following qualifications:

• Flexibility and adaptability to handle a variety of tasks. Ability to cover job duties for other staff as needed.
• Valid Washington State Driver's License, good driving record and reliable transportation.
• Excellent written, verbal and electronic communication skills.
• Ability to handle sensitive information in a confidential manner.
• Ability to work collaboratively with a team of staff in a participatory environment.
• Experience with administrative support, including data entry and file management. 
• Must be willing to work a flexible schedule, depending on program needs.
• Experience working with children and families who are at risk or are experiencing homelessness, preferred.
• Experience working with diverse and/or special needs population preferred. 
• CPR and First Aid Certification within first three months of hire date. 
• Ability to pass background check.
• Must be an active follower of Jesus Christ and have the ability to sign our Statement of Faith.

Physical Demands/Work Requirements:

• Must have the ability to lift and move 40 pounds.
• Must be able to climb several flights of stairs.
• Must be able to sit at a desk for long periods of time.

Salary : $22 - $24