Executive Field Services Technician

Overview

At Vision IT, we put people first-our employees, their families and customers. As an Executive Field Services Technician, you will play a critical role in supporting senior leadership at Space Systems Command (SSC), Los Angeles AFB, by delivering dedicated, high-priority IT support. This position requires a technical expert with a strong customer-service mindset to proactively manage hardware and software needs, troubleshoot complex IT issues, and ensure seamless IT operations for executive personnel. This role demands a professional demeanor, strong technical expertise, and a proactive approach to IT problem-solving. You will manage executive IT device setup, connectivity, and maintenance, provide real-time issue resolution, and drive continuous IT service improvement for mission-critical users.

(This Position is Contingent Upon Award of Contract)

Key Responsibilities

Dedicated IT Support for SSC Senior Leadership

• Provide white-glove IT support for SSC's Command Section, ensuring hardware and software are fully operational.
• Manage setup, installation, updates, and maintenance for executive desktops, laptops, tablets, monitors, printers, projectors, and smartphones.
• Ensure seamless network connectivity, access to DAF systems, and peripheral integration for all Command Section devices.
• Respond immediately to executive IT issues, prioritizing urgent problem resolution to minimize downtime.
• Deliver after-hours support as needed, ensuring executive personnel remain connected during critical mission activities.
  
  

Proactive Device & System Management

• Monitor and maintain Command Section IT assets, ensuring optimal performance and security compliance.
• Preemptively identify and resolve hardware/software issues before they impact operations.
• Coordinate with network and cybersecurity teams to ensure all executive devices meet security policies and compliance standards.
• Track device configurations, software versions, and user preferences to deliver personalized IT support.
  
  

User Training & IT Modernization

• Provide one-on-one, hands-on training to Command Section personnel, enhancing IT proficiency and operational efficiency.
• Gather user feedback to recommend hardware and software improvements that optimize workflow and productivity.
• Assist in strategic IT planning, supporting executive initiatives to modernize and improve mission-critical IT systems.
  
  

Collaboration & Communication

• Work closely with Field Services leadership and Government IT teams to ensure alignment with mission objectives.
• Maintain clear documentation of executive IT support activities, ensuring accountability and continuous service improvement.
• Attend executive IT planning meetings to stay ahead of technology needs and evolving requirements.
  
  

Qualifications & Required Experience

• 5 years of hands-on experience in desktop support, system administration, or IT field services.
• 2 years of experience providing direct IT support to senior leadership or high-priority personnel.
• Expertise in Windows, iOS, Microsoft Office Suite, SharePoint, and collaboration tools.
• Strong background in hardware/software troubleshooting, executive IT support, and mobile device management.
• Familiarity with network security policies, DoD IT infrastructure, and system administration best practices.
• Excellent communication and customer service skills, with the ability to work calmly and efficiently in high-pressure environments.
• Professional appearance and demeanor, suitable for direct interaction with high-ranking military and civilian leadership.
• CompTIA Security equivalent or higher
  
  

Certifications (Preferred)

• ITIL Foundation
• Microsoft or Apple Certifications
  
  

Security Clearance: Secret or higher (must be eligible for DoD clearance).

Why Vision IT?

At Vision IT, we lead with People First, ensuring our employees and customers thrive. We foster an environment of compassion and servant leadership, empowering our teams to deliver mission-critical IT solutions with excellence, integrity, and professionalism. If you are passionate about providing elite IT support to senior leadership, solving complex IT challenges, and ensuring seamless executive operations, we want you on our team.

At Vision IT, we prioritize the health, well-being, and financial security of our employees with a comprehensive benefits package, including:

• 401(k) Plan: Company matching contributions to help you save for retirement.
• Dental & Vision Insurance: Coverage for dental care, eye exams, glasses, and contacts.
• Health Insurance: Comprehensive medical coverage.
• Paid Time Off (PTO): Generous policy to maintain work-life balance.
• Disability Insurance: Short-term and long-term protection for financial stability.
• Life & AD&D Insurance: Coverage for life and accidental death/dismemberment.
• Supplemental Benefits: Voluntary benefits for critical illness, accident, and hospital care.
  
  

We are dedicated to supporting your health, well-being, and long-term financial goals.

Vision IT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Vision IT complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Vision IT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with Vision IT's employees' ability to perform their job duties may result in discipline up to and including discharge.