What are the responsibilities and job description for the Mobile Device/Archibus Support/Systems Administrator position at Vision IT?
At Vision IT, we put people first-our employees, their families, and our customers. We are looking for a skilled and dedicated Mobile Device/Archibus Support/Systems Administrator to join our team. This position is responsible for supporting mobile device management, Archibus systems, and ensuring the seamless integration of mobile devices within our organization. The ideal candidate will provide hands-on support, ensuring mobile devices, including smartphones, tablets, and BYOAD (Bring Your Own Approved Devices), are properly configured, secured, and fully operational.
Key Responsibilities:
Mobile Device Support and Management
- Install, configure, upgrade, and manage mobile devices such as smartphones, tablets, and BYOADs (Bring Your Own Approved Devices).
- Provide user support for mobile device issues and troubleshoot software and hardware problems.
- Ensure all mobile devices comply with AFMAN 17-1301, Computer Security policies, and organizational standards.
- Provision and secure mobile devices and associated applications (currently Blackberry Works) for end users.
- Provide hands-on remediation for devices and related peripherals (e.g., cases, keyboards, etc.).
Archibus System Support
- Provide ongoing support and troubleshooting for Archibus system components as it relates to mobile device management.
- Coordinate with internal teams to ensure Archibus and mobile systems integration functions smoothly.
User Support and Training
- Assist users with enrolling in the BYOAD program and offer ongoing support for mobile device usage.
- Provide guidance on the secure use of mobile devices, data services, and applications.
- Assist with unenrolling users from the BYOAD program during out-processing or when devices are no longer required.
Security and Compliance
- Ensure mobile devices and software meet security policies and comply with organizational IT standards.
- Collaborate with network and cybersecurity teams to maintain a secure environment for mobile devices and data.
- Monitor mobile device configurations, software versions, and security settings to ensure continuous compliance.
Documentation and Reporting
- Maintain clear and accurate records of mobile device configurations, software updates, and user support requests.
- Document all procedures, troubleshooting steps, and updates to mobile device management systems.
Collaboration & Communication
- Collaborate with cross-functional teams to ensure mobile devices and Archibus systems meet organizational needs.
- Provide periodic reports on device status, usage, and security compliance to senior leadership.
Qualifications & Required Experience:
- Education: Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- Experience:
- Minimum of 3 years of experience in mobile device management, systems administration, or IT support.
- Hands-on experience with mobile device management platforms (e.g., Blackberry Works, MDM systems).
- Familiarity with Archibus system operations and integration is preferred.
- Technical Skills:
- Strong understanding of mobile device security policies and mobile device management (MDM) solutions.
- Expertise in troubleshooting mobile devices, smart devices, and peripheral integration.
- Familiarity with DoD security protocols and AFMAN 17-1301 compliance.
- Certifications (Preferred):
- CompTIA Security or equivalent security certification.
- ITIL Foundation or similar certification.
- Archibus System certifications or training (optional but beneficial).
Security Clearance:
- Must have an active security clearance
