What are the responsibilities and job description for the Homeowner Association Manager position at Vision Real Estate?
The Vision Association Manager (VAM) owns the relationship between Vision Association Management and the governing boards of the associations we serve. This position serves as the primary liaison between the association’s boards, homeowners, and Vision’s internal departments, ensuring efficient community management, compliance, and exceptional service.
Key Responsibilities:
- Act as the primary liaison with the Association Board of Directors and homeowners.
- Plan, prepare, and manage on average three association board meetings per week (generally held Monday–Thursday during business hours), as well as annual and special meetings that are held periodically in the evening.
- Travel to client associations to attend board meetings that are unable to be held remotely, conduct inspections, perform walk-throughs, and participate in community events.
- Review monthly financial reports and submit management summaries to the Board of Directors.
- Prepare and distribute annual disclosure packages, meeting notifications, and financial statement packages within the timeframes established by state statutes or governing documents.
- Provide recommendations to the Board and committees on major capital expenditures to maintain the community’s desired appearance and operation.
- Coordinate with centralized departments, including accounts payable/receivable, customer service, collections, maintenance
- Assist in managing architectural reviews and community enforcement.
- Conduct regular site visits to maintain community knowledge, review maintenance needs, progress, and completion, and enforce community rules.
- Consult on community covenants.
- Develop resolutions and written community policies.
Qualifications & Skills:
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Strong business correspondence skills (grammar, structure, punctuation, spelling).
- Excellent customer service and conflict resolution abilities.
- Effective verbal and written communication skills across phone, email, and in-person interactions.
- Strong interpersonal, analytical, and problem-solving skills.
- High attention to detail and accuracy.
- Strong organizational and time management skills, with the ability to prioritize and meet deadlines.
- Ability to type a minimum of 50 words per minute or utilize software tools for timely written communication.
- Customer-focused mindset.
Personal Attributes:
- Honest, trustworthy, and respectful.
- Flexible with a strong work ethic.
- Professional demeanor with a positive attitude and sense of humor.
Working Conditions:
- Physical Demands: Combination of office work (prolonged sitting, computer use) and fieldwork, including walking during community inspections. Some lifting of supplies may be required.
- Environmental Conditions: Quiet shared office with some interruptions.
Mental Demands: Deadline-driven role requiring engagement with a variety of individuals. Expected to work 40 hours per week, with additional time during seasons of frequent community meetings. Additional time may be offset with additional hours off during the week.
Job Type: Full-time
Pay: $45,000.00 - $65,000.00 per year
Schedule:
- Monday to Friday
- Weekends as needed
Experience:
- Property management: 1 year (Preferred)
- Customer relationship management: 2 years (Preferred)
- Conflict management: 2 years (Preferred)
Ability to Commute:
- Provo, UT 84601 (Preferred)
Work Location: In person
Salary : $45,000 - $65,000