Front Desk Manager

Job Description

Job Description

Position Overview :

The Front Desk Manager is responsible for overseeing the daily operations of the front desk, ensuring exceptional customer service, and maintaining efficient administrative workflows. This role requires strong leadership, organizational skills, and the ability to manage a team while handling high-volume patient interactions in a professional manner. Responsibilities

Key Responsibilities :

• Supervise front desk staff, including training, and performance evaluations.
• Ensure a smooth check-in and check-out process for patients, maintaining a welcoming and professional environment.
• Handle patient inquiries, concerns, and complaints, resolving issues promptly and courteously.
• Manage appointment scheduling, confirmations, and cancellations to optimize office efficiency.
• Oversee insurance verification, billing processes, and patient payments to ensure accuracy and compliance.
• Maintain organized and up-to-date records, reports, and documentation related to front desk operations.
• Collaborate with other departments, including optical, clinical, and administrative teams, to improve patient flow and office efficiency.
• Train and support staff in understanding policies, procedures, and office technology.
• Monitor and maintain office supplies, front desk equipment, and cleanliness of the reception area.
• Implement and uphold office policies and procedures to ensure compliance with regulations and company standards.

Required Skills

Required Skills & Qualifications :