What are the responsibilities and job description for the Call Center Agent position at Vision Vintage?
We’re on the lookout for upbeat, detail-loving communicators to join our fast-growing team as Inbound Call Center Agents. Whether you’re a seasoned pro in customer support or just someone with a passion for helping others and a killer phone voice—you’ll fit right in.
This is more than just a job—it’s a chance to be part of a fun, supportive team where you make the difference in every conversation. You’ll get to work with some seriously exciting brands across industries like retail, tech, beauty, e-commerce, and beyond. Plus, we offer the flexibility to match your lifestyle—whether you’re after a steady full-time role or part-time hours with room to breathe.
What You’ll Be Doing:
You’re the calm, friendly voice on the other end of the line—helping customers feel heard, supported, and confident. Here’s what that looks like:
- Answering inbound calls with a smile in your voice and a can-do attitude
- Helping customers with product questions, troubleshooting issues, and resolving concerns—fast and friendly
- Representing a mix of exciting, well-known brands—every call is a new story
- Accurately logging details and updates into our internal systems (don’t worry, we’ll train you)
- Collaborating with your teammates to make sure every customer gets the best outcome possible
- Keeping up with client info, processes, and tech updates so you’re always one step ahead
- Delivering top-notch service while meeting quality and performance goals (which we help you crush)
What You’ll Bring to the Table
We’re not looking for perfection—we’re looking for personality, heart, and a drive to learn. You’ll do great here if you’ve got:
- Clear, friendly, and confident communication skills—you know how to make people feel heard
- A calm and collected vibe when handling tough or tricky situations
- A basic comfort with computers and multitasking across systems (training = handled)
- A knack for staying organised and following processes, even when things get busy
- Previous customer service or call center experience? Great! But not a deal-breaker if you're new
- A reliable, professional work ethic—and a positive, team-first mindset
Why You’ll Love Working With Us:
This isn’t just another call center gig—it’s a place where your voice matters, your growth is supported, and your efforts are noticed.
- Flexible Scheduling: Choose full-time or part-time hours that work for you
- Variety Is the Spice: Work with a mix of brands across different industries—every day is different
- Career Building Blocks: Gain valuable skills in communication, tech, and problem-solving
- Supportive Vibes: We’re all about teamwork, friendly leadership, and helping each other succeed
- Get Recognized: Competitive pay, performance bonuses, and regular shout-outs for a job well done
- We’ve Got You: Full training and ongoing support to help you feel confident and capable from day one
Ready to Jump In?
If you love chatting, solving problems, and being the reason someone has a better day—you’ve found your people. Let’s turn your people skills into something amazing.
Apply today and let’s start building something great together!
Job Types: Full-time, Part-time
Pay: $16.00 - $20.00 per hour
Benefits:
- 401(k)
- Flexible schedule
- Health insurance
Shift:
- 8 hour shift
- Day shift
Application Question(s):
- If selected for an interview, which is the best email to contact you on?
Work Location: In person
Salary : $16 - $20