What are the responsibilities and job description for the Technical Support Analyst position at Visionaire Partners?
IT Support Specialist
Join a fast-paced team where your technical skills will make a real impact.
Responsibilities:
- Provide 60% in-person and 40% remote (phone, email, chat) support.
- Rotate weekly into an 8-hour help desk/phone shift.
- Resolve Level I tickets; escalate Level II/III as needed.
- Troubleshoot hardware, software, and network issues.
- Confirm issue resolution and update the ticketing system.
- Collaborate with IT teams (security, infrastructure, applications).
- Follow IT security policies and procedures.
- Contribute to knowledge-base documentation.
- Support ongoing service improvement efforts.
- Handle multiple projects and tasks.
- Assist with special projects as needed.
This is a six-month contract-to-hire role starting May 1st. Primary support is for multiple offices (Burlington, Lynnfield, Peabody, and Danvers ) in a designated region, with occasional out-of-state travel for projects. Some weekend work, on-call duties, and 3-5 hours of overtime per week may be required.
Requirements:
- 1 years of IT support experience with a degree/certifications or 2 years without.
- Experience with Windows, MS Office, Active Directory, and network troubleshooting.
- Ability to image/re-image PCs and install approved applications.
- Knowledge of email spam filtering and encryption validation.
- Hardware/software troubleshooting and strong customer service skills.
- Valid driver’s license and reliable transportation for site visits.
- Ability to use a personal mobile phone for work calls/messages.
- Willingness to travel out of state for initial training (expenses covered).
- Must pass a background check and drug screening (excluding marijuana).
Benefits include 401(k) with match, medical, dental, vision, life insurance, disability coverage, and FSAs.
