What are the responsibilities and job description for the Holiday Inn Express - Night Auditor position at Visions Hotels?
Job Overview
The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during overnight hours. This position involves managing front desk responsibilities, performing night audits, and providing exceptional customer service to guests. The ideal candidate will possess strong communication skills and a keen attention to detail, ensuring that all financial transactions are accurately recorded and that guests feel welcomed and supported throughout their stay.
Duties
- Conduct nightly audits of financial transactions to ensure accuracy and compliance with hotel policies.
- Manage front desk operations, including check-ins and check-outs, while addressing guest inquiries and concerns.
- Maintain accurate records of guest accounts, including billing and payment processing.
- Provide excellent customer service by assisting guests with their needs and resolving any issues that may arise during their stay.
- Utilize phone systems effectively to communicate with guests and staff, demonstrating strong phone etiquette.
- Collaborate with other departments to ensure a seamless experience for guests.
- Prepare reports for management regarding occupancy, revenue, and any discrepancies found during the audit process.
Skills
- Strong customer service skills with a focus on guest satisfaction.
- Experience in hospitality or hotel management preferred.
- Proficiency in night audit procedures and front desk operations.
- Excellent communication skills; multilingual or bilingual abilities are a plus.
- Familiarity with phone systems and professional phone etiquette.
- Ability to build positive guest relations through effective communication and problem-solving skills.
- Detail-oriented with strong organizational abilities to manage multiple tasks efficiently.
This role is essential for maintaining the high standards of service expected at our hotel while ensuring all financial aspects are handled accurately during the night shift.
Job Types: Full-time, Part-time
Pay: From $16.50 per hour
Expected hours: No more than 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Night shift
- Overnight shift
Ability to Commute:
- Rochester, NY 14623 (Required)
Ability to Relocate:
- Rochester, NY 14623: Relocate before starting work (Required)
Work Location: In person
Salary : $17