What are the responsibilities and job description for the Welcome Center Assistant Manager position at VISIT FLORIDA?
VISIT FLORIDA shares Florida sunshine with the world. As the state’s official tourism marketing organization, VISIT FLORIDA has been charged with selling an extraordinary vacation product since 1996. As part of our Visitor Services team, we’re seeking a customer service focused individual to fill our 231 Welcome Center Assistant Manager position.
This position is located at our 231 Welcome Center located in Campbellton, FL.
Core Responsibilities:
This position is located at our 231 Welcome Center located in Campbellton, FL.
Core Responsibilities:
- Assist in the management of operations within Welcome Center. Serve as staff supervisor when Welcome Center Manager is scheduled off or away.
- Maintain Certified Information Specialist designation and provide materials and information to visitors. Work at the information counter or juice counter to greet guests when needed. Support the development of the staff in the Certified Information Specialist program.
- Ensure welcome center team members are updated on new events, sponsors, and attractions within the state to provide correct information to visitors.
- Manage the maintenance and repairs of equipment and within the facility, soliciting bids for repairs, supplies, equipment or maintenance.
- Participate in the management of the Welcome Center budget, monitoring revenue and expenses.
- Plan and implement promotional events and activities related to themed months. Work with industry representatives to implement programs, promotions, and displays.
The Florida Welcome Centers' hours of operation are 8 am to 5 pm, seven days a week. This is a non-exempt 40 hour a week position with weekend work required. Staff will be scheduled off every other weekend.
Minimum Qualifications:
Minimum Qualifications:
- High school diploma or equivalent
- 3 years of equivalent work experience
- Strong customer service skills and ability to work a front-line counter
- Strong verbal and written communication skills
- Team player with flexible and positive attitude
- Knowledge of Word, Excel, and other Microsoft Office products
- Must be able to obtain and maintain national certification as a Florida Information Specialist
- Ability to lift, move, and carry up to 20 lbs. regularly. Ability to stand, walk, and move freely through entire shift.
- Position requires travel to periodic events, training sessions, and to support special events hosted at other Welcome Centers. Valid driver's license is required.
Preferred Qualifications:
- 1 years supervisory or leadership experience
You will be a valuable addition to the team if you:
- Thrive in a fast-paced, dynamic work environment
- Live the values that drive our business: Make an Impact, Work Purposefully and Live Passionately, Persist
- Embody VISIT FLORIDA’s team principles: Empathy, Respect, Collaboration, Accountability and Fun
Benefits & Perks:
- Work with a knowledgeable, high-achieving, passionate, experienced & fun team
- Comprehensive benefits package, including medical, dental, and vision plans
- 401(k) plan with generous employer match
- Vacation time, paid company holidays, and volunteer hours
- Professional development opportunities and tuition reimbursement for continued learning
Join us to discover what it is like to be part of a team that promotes the Sunshine State.
Apply now: https://www.visitflorida.org/careers. This position is being advertised as open until filled.
VISIT FLORIDA is an Equal Opportunity Employer.
