Partner Engagement Manager

Partner Engagement Manager

As Visit Indy, it's our job to promote the city of Indianapolis. And that job has never been easier, more energizing or more rewarding than it is right now. As an unprecedented level of cooperation between business and government boosts Indianapolis to a completely new level, we're reveling in the opportunity to show our city off. That's why we are searching for an organized, self-motivated, positive, proactive individual to join the team as a Partner Engagement Manager.
 

Position Purpose 
Building upon the existing 600 Visit Indy Partners, help uncover local businesses, corporations, and nonprofits who would benefit from officially partnering with Visit Indy in support of driving additional revenue for Visit Indy and additional visitors to the city. By networking in the community, help position Visit Indy as a critical organization for establishing paid partnerships. All Visit Indy team members reflect the organization’s “3 Ps” culture – productive, positive and progressive.  

Key Responsibilities 

Essential Functions 

• Research, contact, and help secure partnerships with local tourism-related businesses. This includes meeting with business decision makers to help articulate the benefits of becoming an official Visit Indy Partner (restaurants, bars, hotels, museums, coffee shops, shopping, etc.).
• In support of generating additional Visit Indy Partners, develop and maintain a potential partner prospect list and track inquiries throughout the sales process.
• Once a Visit Indy Partner joins, conduct the on-boarding process, including orientation and Partner Portal set-up.
• To communicate the impact of tourism, write copy for email marketing messaging to tourism partners. 
• Write and keep current the Visit Indy Partnership Kit, a marketing tool to help sell the benefits of becoming an official Visit Indy Partner. 
• Help secure sponsorships to three annual community events Visit Indy hosts: State of Tourism (February), the ROSE Awards (May), and the Hotel Symposium (August). 
• Manage the “Visiting All Neighborhoods” program alongside the City of Indianapolis, a program to help uncover visitors’ attractions within all neighborhoods across the city. 
• Networking in the community, serve as a Visit Indy engagement led to communicate the benefits of Visit Indy’s work. 

Other Functions

• Help plan, market, and execute quarterly Visit Indy Partner Events.
• Work with Visit Indy’s Customer Relationship Management (CRM) system to update tourism partner data.
• Help maintain Visit Indy’s Partnership Portal, a password protected area of VisitIndy.com for Partners to access information about Indy tourism.
• Work with Visit Indy’s finance team, follow up with Partners on invoices and sponsorship agreements.
• Performs other duties as assigned.

Education and Experience
To perform this job successfully, an individual must have the following education and/or experience.

• Bachelor’s degree in business, marketing, communications, tourism, or a related field or equivalent experience preferred.
• Minimum of one year experience working in strategic marketing, communications, and/or sales preferred.

Knowledge, Skills & Abilities
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. We will make reasonable accommodations to enable individuals with disabilities to perform these functions.

• Excellent verbal/written communication and interpersonal skills; strong customer service abilities.
• Ability to make recommendations to effectively solve problems, using judgment consistent with standards, practices, policies, and procedures.
• Ability to focus on details, handle multiple tasks, and remain highly organized in a fast-paced environment.
• Ability to interact with a variety of customers, employees, vendors, partners and the general public, both on a one-on-one basis and in groups; must be a team-player.
• Ability to write reports, correspondence, policies and procedures, and other business-related communications.
• Ability to think critically/logically in order to troubleshoot and make recommendations for problems as identified.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Proficient computer skills, including a working knowledge of Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Internet browsers, and e-mail systems.
• Ability to take initiative and work independently.
• Ability to be adaptable, flexible, and to handle multiple tasks simultaneously.
• Ability to work non-routine hours such as late night, weekends, and holidays when necessary.

Physical Demands
The physical demands described here are representative of those an individual must meet in order to successfully perform the essential functions of this job. We will make reasonable accommodations to enable individuals with disabilities to perform these functions.

• This position requires some physical activity, such as reaching, stooping, kneeling, crouching, and crawling; it requires occasional pushing, pulling, lifting, carrying, and moving (up to 35 pounds). 
• Ability to sit for extended periods of time and to move intermittently throughout the workday.
• Ability to move in and between various facilities and handle exposure to inclement weather. 
• Ability to perform focused work with close attention to detail.
• Ability to operate office equipment, including computers, copiers, fax machines, and phones.
• Ability to interact with others, both in person and through phone, e-mail, and written correspondence.

Compensation and Flexible Schedule
The successful candidate will receive a competitive compensation and benefits package based on his or her qualifications and experience. Visit Indy offers medical/dental/vision insurance, life insurance, a generous 401k plan, paid time off, flex time, and a host of other progressive benefits.
 
Visit Indy is an equal opportunity employer.  Accordingly, not only do we adhere to all applicable federal, state, and local laws pertaining to equal employment opportunity, but it is our firm policy to provide equal employment and advancement opportunities for all individuals regardless of race, religion, color, sex, national origin, sexual orientation, gender identity, age, disability, or any other legally protected category or characteristic. Hiring and promotion practices are performed without regard to the same.