Client Care Manager- Visiting Angels in Durango, CO

At Visiting Angels, we aim to Brighten the Home and Better the Health of our dear Clients. We Believe in serving others with Excellence in the comfort of their home. We are one of the largest non-medical in-home care companies in Southwest Colorado, and we have been in business and growing since 2010.

As a Winner of the Best of Home Care Employer of Choice Award, we support and train our employees to be the Best in the industry.

The Main office Staff works to facilitate and provide excellent client care and customer service, with 24/7 on-call support staff.

Pay: $25 an hour (or depending on experience) plus benefits

POSITION PURPOSE:

The Client Care Manager is responsible for the coordination of services between clients and caregivers in the Durango and Cortez, CO areas, to maintain and constantly improve our quality of care to best meet the needs of the clients. The CCM Is responsible for managing the caregivers in their designated area with the full support of the Visiting Angels Administrative Team in our Pagosa Springs, CO office.

This position is Monday-Friday 8:00 AM - 4:30 PM at our Durango office located at 610 8th Ave. Durango CO.

PRINCIPAL ACCOUNTABILITIES:

• Demonstrate dependability and integrity in all aspects of the job.
• Maintain timely Documentation of daily events, data entry for schedules, and maintain client care information.
• Timely Documentation and filing of appropriate case information.
• Marketing to appropriate facilities and programs within your community- maintain a good reputation for the business and perform consistent marketing visits throughout the month
• Participate in evaluations of caregiver staff.
• Recognize and reward good job performance and promote caregiver recognition.
• Maintain professional relationships with clients and employees, assuring clients and employees’ confidentiality.
• Maintain positive relationships with all Durango and Cortez Clients and referral sources.
• Respond to and resolve any client or caregiver complaints, incidents or concerns. 
• Communicate and refer appropriate matters to the Care Director or Chief Operating Officer.
• Communicate and reinforce Visiting Angels’ policies and procedures, as well as our standard of excellence.
• Fill in as On-call some evenings and weekends, as needed. 
• Participate in weekly and monthly team meeting and project to improve our business.
• Answer the telephone and communicate efficiently while upholding Patient Privacy.

Visiting Angels Administrative Staff Benefits Include:

• Paid Hands-On Training for All New Employees
• Benefit Opportunities 
• Bonuses
• Pay Raises Available, Annually
• Paid Time Off
• Paid Holidays
• Yearly Sick Pay
• Bereavement Leave
• Company Car or mileage reimbursements (if applicable to position)
• Complimentary Office Wellness Programs including paid Gym Memberships (Optional)

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REQUIRED 

This is a leadership position and as such this position requires that candidates must have previous experience in Home Care, Elder Care, or a similar field - either personal or professional, Long-Term Care Facilities, Medical Facilities, nursing/medical background, etc.

PREFERRED JOB KNOWLEDGE, SKILLS AND PERSONAL ABILITIES:

• Demonstrate proficiency with Microsoft Office (Word, Excel and Outlook) applications, scheduling systems and other health care industry related software. 
• Sitting, standing, bending, reaching, stretching, stooping, walking, climbing stairs and moving intermittently during working hours.  
• Must be able to lift at least 25 lbs.
• Ability to listen and communicate clearly, fluently and diplomatically orally and in writing.
• Ability to remain flexible, resilient, calm and maintain a sense of humor; and present a well-groomed professional image.
• Ability to plan, organize, prioritize, delegate and accurately follow through in work activities with time constraints and interruptions to meet deadlines. 
• Ability to work independently with a minimum amount of direction and/or supervision.
• Ability to generate goodwill for the organization and its management among staff, clients, and local community referral sources.
• Demonstrate a strong commitment to Excellent client service.
• Possess and maintain good physical and mental health, including current TB testing.
• U.S. Citizen or evidence of valid Alien Work Permit.
• See ADA Requirements

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, skills, or qualifications.

Salary : $25