What are the responsibilities and job description for the Retail Salesperson position at Visiting Angels - Helena Mt?
The Retail Salesperson is responsible for providing outstanding customer service, maintaining the stores appearance, and driving sales through proactive customer engagement. They assist customers in selecting products, answer queries, and provide information about the stores merchandise.
Key Responsibilities:
Customer Service:
- Greet and assist customers as they enter the store.
- Listen to customer needs and provide appropriate product recommendations.
- Offer information about product features, pricing, and availability.
- Handle customer complaints or issues with professionalism and courtesy.
- Process customer transactions, including cash, credit, and returns.
Sales:
- Meet or exceed individual sales goals set by the store or company.
- Upsell and cross-sell products to maximize sales.
- Suggest complementary items to enhance the customer shopping experience.
- Follow up with customers to ensure satisfaction and encourage repeat business.
Product Knowledge:
- Stay informed about new products and current promotions.
- Learn the stores inventory and features to offer accurate advice to customers.
- Keep track of stock levels and request replenishment when needed.
Store Maintenance:
- Maintain a clean and organized store environment.
- Stock shelves, arrange displays, and ensure merchandise is properly tagged and priced.
- Ensure products are in good condition and returns are handled properly.
Operational Duties:
- Assist in opening and closing the store, including cash register balancing and security procedures.
- Process returns and exchanges according to store policies.
- Follow safety and store policies to ensure a secure shopping experience.
Education: High school diploma or equivalent. Some positions may require further education.
Experience: Previous retail or customer service experience is preferred.
Skills:
- Strong interpersonal and communication skills.
- Basic math skills for handling cash and transactions.
- Detail-oriented and organized.
