Demo

Client Care Manager

Visiting Angels Utah County
Provo, UT Full Time
POSTED ON 2/8/2025
AVAILABLE BEFORE 5/8/2025

Job Description :

Visiting Angels is seeking a compassionate and dedicated  Client Care Manager  to oversee client intake, assist in managing caregiver teams, and ensure the highest standard of care. This role requires strong leadership, excellent communication, and organizational skills to build positive relationships with clients, families, and caregivers.

Principal Responsibilities :

Intake & Assessments :

  • Handle lead calls and schedule assessments for potential clients.
  • Conduct in-field and phone visits with prospective clients and families.
  • Complete client admission paperwork, including services, cost, and funding.
  • Develop and update individualized Care Plans based on client needs.
  • Maintain ongoing client support to ensure satisfaction and quality care.
  • Collaborate with other agencies (e.g., hospice, home care) to ensure coordinated care.

Caregiver Management :

  • Assist in the supervision of caregivers, ensuring quality care and compliance with Care Plans
  • Organize and lead caregiver in-service and hands-on training.
  • Conduct supervisory in-home visits and gather client feedback.
  • Attend weekly caregiver reviews and address performance issues as needed.
  • Recommend training opportunities and recognize exceptional caregiver performance.
  • Administrative Responsibilities :

  • Attend team meetings and contribute to planning and strategy.
  • Review client leads and project coverage during weekly operational meetings.
  • Participate in office coverage and after-hours shifts as needed.
  • Maintain confidentiality and resolve client / caregiver complaints efficiently.
  • Qualifications :

  • Education / Experience :  CNA with at least two years in personal or home care preferred. Supervisory experience in caregiving or healthcare a plus.
  • Skills :  Strong leadership, communication, and multitasking abilities. Attention to detail and commitment to client care.
  • Certifications :  Must meet qualifications per Utah Admin. Code R432-725-14 for supervising Personal Care Aides.
  • If you are passionate about caregiving and want to join a supportive team, apply today to make a difference in the lives of others!

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