IT Generalist

Tasks of the Position
• Serves as a primary contact to provide telephone and in-person support for users experiencing issues with 
hardware, software, printing, network resources, hosted services and telecommunications systems and devices.
• Participates in new hire orientation as well as provides basic, one-on-one user training on the use of IT 
equipment, software, hosted systems and communications devices provided by the organization.
• Shares departmental responsibility for managing user access to systems and information.
• Shares departmental responsibility for installing and updating hardware and software.
• Shares departmental responsibility for maintaining IT presence and visibility across campus.
• Share departmental responsibility for maintaining inventory records, system and configuration documentation, 
and monitoring of systems.
• Shares departmental responsibility for interacting with vendors to seek outside support when necessary.
• Demonstrates personal integrity and professional demeanor in accordance with the ethics of the agency 
and profession
• Stays informed of current practice developments within the profession and uses educational and training 
opportunities to ensure continual professional competence.
• All other duties as required or requested, keeping within the scope of the position.
Knowledge/Skills/Abilities 
Minimum Skills:
• Experience working with Microsoft environments and operating systems, which includes experience with Microsoft 
10/11, onsite Active Directory, Microsoft Entra (Azure AD) and Microsoft 365 administration. 
• Experience using Microsoft 365 applications
• Strong customer service skills
• Familiarity with basic cybersecurity principles and the ability to convey them to users.
• Ability to prioritize tasks according to user and department need and recognize when it is necessary to adjust 
priorities. 
• Ability to quickly learn and apply new concepts, technologies, and techniques
• Ability to work constructively/cooperatively within the team and organization
• Excellent communication skills, both oral and written
• Demonstrated ability to interact positively in a culturally diverse environment
 Position Description
Vista Maria Position Description – IT Generalist
Page 2
Preferred Skills:
• Microsoft 365, Azure, Azure AD & Power Platform experience
• Experience with common systems in the industry: CRM, HRIS, EHR 
• Experience with hosted VOIP telecommunication systems
• Familiarity with basic network concepts and structure, including DHCP, DNS, et. 
• Familiarity with current models of smartphones and imaging/printing devices. 
• Familiarity with HIPAA and client confidentiality
• Familiarity with the nuances of working in a Behavioral Health organization. 
Supervisory Responsibility
None