What are the responsibilities and job description for the Dealer Experience Representative position at Vista Outdoor?
Job Description
Dealer Experience Representative
Revelyst, the future standalone Outdoor Products company at Vista Outdoor is a collective of makers who design and manufacture performance gear and precision technologies. Our category-defining brands leverage meticulous craftsmanship and cross-collaboration to pursue new innovation and redefine what is humanly possible in the outdoors.
The Dealer Experience Representative is responsible for all aspects of order processing from initial purchase until the dealer is satisfied with the delivery of their order. The Dealer Experience Representative is a primary dealer contact and is responsible for assuring the customer receives excellent service, in addition to acting with Management as a customer advocate.
Major Responsibilities :
- Primary responder to incoming dealer calls.
- Return all telephone calls and emails from customers within 24 hours.
- Enter and manage customer orders with 100% accuracy.
- Coordinate dealer returns and create return shipping documentation.
- Communicate sales orders changes to all appropriate departments.
- Develop and maintain positive customer relations with customers and staff.
- Effectively present information and respond to questions from management and team members.
- Maintain excellent customer service to all dealers and sales reps.
- Demonstrate initiative and problem solving skills.
Job Requirements :
Skills and Abilities :
Working Conditions :
We offer a highly competitive salary, comprehensive benefits including : medical and dental, vision, disability and life insurance, 401K, PTO, tuition reimbursement, gear discounts and the ability to add value to an exciting mission!
Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.
Equal Opportunity Employer Minorities / Females / Protected Veteran / Disabled
Pay Range :
Hourly Rate : $18.00 - $24.00
The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills / achievements, and will be mutually agreed upon at the time of offer.
We offer a highly competitive salary, comprehensive benefits including : medical and dental, vision, disability and life insurance, 401K, PTO, tuition reimbursement, gear discounts and the ability to add value to an exciting mission!
Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.
Equal Opportunity Employer Minorities / Females / Protected Veteran / Disabled
Salary : $18 - $24
