What are the responsibilities and job description for the Software Help Desk Support Representative position at Visual Computer Solutions?
APPLICATION SOFTWARE SUPPORT - HELP DESK
VCS is looking for an application support and implementation services representative who is self-driven and thrives in a collaborative team environment. If you have Software Help-Desk Experience and love providing friendly, helpful and guided software support services and have exceptional written and verbal communication skills, then we'd love to hear from you.
Apply if …
- You want to be part of a fast-growing technology company.
- You describe yourself as energetic, motivated, and/or driven.
- You want to help build an enterprise-level system for an industry leader.
- You're excited by working on a small, collaborative team and recognize that success for any product is ultimately measured by the success of the team.
- You're well organized, detail-orientated, and self-driven.
Job Responsibilities:
- Provides superb customer support by responding to calls, emails and ticket requests for proprietary time and labor management software support services via an e-ticketing system.
- Logs all customer inquiries including cause and resolution into the e-ticket support database.
- Research, respond, document, and track issues to ensure timely resolution.
- Schedules & conducts on-line training classes on proprietary software for end-users.
- Assists with on-boarding of new customers.
- Brainstorms with the software support team to come up with ideas to resolve problems to better serve the customer and/or improve productivity.
- Confirms customer understanding of the solution and provide additional customer education as needed.
- Recommends and records repeated issues with staff and management for future reference, training and knowledgebase articles.
Qualifications
- High School Diploma with 1-3 years’ experience in software support or customer service
- Proficient in Microsoft Office Suite
- Experience in a helpdesk setting preferred.
- Outstanding problem-solving skills with results driven mentality.
- Passion for working with customers with proactive and positive attitude.
- Excellent oral, written and listening communication skills.
- Strong attention to detail, time management and decision-making skills
- Must be comfortable working in a fast-paced environment.
- Detail-oriented with the ability to work under aggressive timelines with limited supervision.
- Ability to work independently and as part of a team.
- Customer service focus with experience actively listening, eliciting information, comprehending customer issues/needs, and recommending solutions.
Why VCS?
VCS Software is a progressive and fast-growing technology company. We are specifically looking for innovative thinkers who want to positively impact company growth, as well as guide the growth and progression of their own careers.
Visual Computer Solutions (VCS) is committed to creating a diverse environment & is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identify or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $31,700 - $40,200