What are the responsibilities and job description for the Accounts Receivable Specialist position at Visual Vault?

Accounts Receivable Specialist

Overview

We are seeking a detail-oriented and organized individual to join our team as an Accounts Receivable Specialist. This role will be primarily responsible for processing monthly billing for our SaaS (Software as a Service) business, ensuring accuracy and timeliness in invoicing. Additionally, the selected candidate will handle corrections to billing errors and perform collections activities to ensure prompt payment from our clients. This position requires excellent communication skills, strong attention to detail, and the ability to work effectively both independently and as part of a team.

This is a full-time hybrid position based at our main office in Tempe, AZ.

Responsibilities

Billing Processing :

Generate and process monthly invoices accurately and in a timely manner.
Verify billing data to ensure completeness and accuracy.
Monitor subscription plans, upgrades, and cancellations to adjust invoices accordingly.
Address any billing discrepancies or issues promptly and efficiently.
Work with sales and legal as necessary to address new accounts, contracts, and terminations.

Collections :

Proactively contact customers with overdue payments to secure timely collections.

Maintain accurate records of customer interactions and payment status.

Collaborate with internal teams to resolve any billing-related queries or disputes.

Implement and follow up on payment plans when necessary to facilitate collections.

Correction of Billing Errors :

Investigate and resolve any billing errors or discrepancies identified by customers or internal stakeholders.

Coordinate with relevant teams to ensure corrections are made accurately and promptly.

Communicate effectively with customers to provide explanations and solutions regarding billing issues.

Reporting and Analysis :

Generate reports on billing and collections performance, including aging reports and collection effectiveness.

Analyze billing and collections data to identify trends, areas for improvement, and opportunities for optimization.

Provide insights and recommendations to management based on analysis findings.

Qualifications

Proven experience in billing, collections, or a similar financial role, preferably in a SaaS or technology-focused environment.

Strong proficiency in billing and accounting software, with the ability to quickly learn and adapt to new systems.

Excellent communication skills, both verbal and written, with the ability to effectively interact with customers and internal stakeholders.

Exceptional attention to detail and accuracy, with a commitment to ensuring the integrity of billing data.

Ability to prioritize tasks and manage time effectively in a fast-paced environment.

Strong problem-solving skills and the ability to work independently to resolve issues.

Proficiency in Microsoft Office suite, particularly Excel, for data analysis and reporting.

Prior experience in customer service or relationship management roles.

Other Experience (preferred but not required) :

Experience with SaaS billing platforms such as Acumatica.

Knowledge of accounting principles and practices related to revenue recognition.

VisualVault is the preferred Business Process Automation Platform for Partners, Consultants, System Integrators and OEM's. For more information, please visit http : / / www.visualvault.com.

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Accounts Receivable Specialist

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