What are the responsibilities and job description for the Clinical Customer Support Representative position at Vital Connect Inc?
Job Description
Job Description
Description : Purpose
Ability to work both individually and as part of a team to ensure efficient and accurate handling of inbound and outbound calls to address troubleshooting devices or Mobile Cardiac Telemetry and Extended Holter Services. Will work directly with the Cardiac Monitoring Center Technician team to execute on required task for quality Cardiac Monitoring.
Responsibilities
- Answer incoming calls promptly and direct them to appropriate team members
- Place outbound calls to provide Tier 1 troubleshooting support for patients
- Exhibit a high sense of urgency
- Properly document all interactions with patients or customers
- Handle emails / voice messages as assigned
- Must communicate in a professional and diplomatic manger with good voice quality, dictation, and articulation.
- Identify, document and escalate any and all escalations per standard operating procedures
- Track, maintain and execute on follow ups pertaining to patients who have received a kit for cardiac monitoring
- Coordinate activities cross functionally with urgency and proper execution
- Follow the chain of command pertaining to escalations or concerns
- Meet quality and performance standards
- Follow all company and departmental policies and procedures
- Must be able to accept constructive feedback that builds in the quality of the position
- Perform other duties and responsibilities as assigned
Requirements :
Education and Licenses / Certifications
Experience
Knowledge and Training
Salary : $18 - $20
