Salesforce Administrator

Purpose

We are seeking an experienced Salesforce Administrator to manage and support our Salesforce environment. The ideal candidate will be responsible for configuring, customizing, and supporting Salesforce to improve workflow efficiency, enhance data quality, and drive user adoption across departments. The candidate will also be responsible for managing and customizing the Salesforce platform, including the configuration and maintenance of integrations with external systems, ensuring seamless data flow between Salesforce and other applications, while also performing Salesforce administrative tasks like user management, reporting, and training users. This role requires strong technical skills in Salesforce administration, a deep understanding of business processes, a focus on ensuring data security and compliance with relevant regulations and a proactive approach to problem-solving.

Responsibilities

• Manage and maintain our Salesforce environment, including user accounts, permissions, roles, and profiles.
• Perform regular Salesforce configuration changes including flows, process builder, fields, page layouts, record types, custom settings, visualforce pages (understanding of apex/html/css), dashboards, reports, and lightning app builder.
• Installing/managing packages, assisting with integrations, and handling basic add-ons/extensions.
• Adept understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules)
• Make decisions regarding future applications of Salesforce in tandem with our VP of IT, including departmental/company access, transition and automation of administrative tasks and forms, integrations, etc.
• Compiling data from multiple locations into SFDC to create relationships between different salesforce objects, in an effort to orchestrate streamlined reporting across multiple, external applications.
• Identifying, gathering and prioritizing requirements from users and stakeholders throughout the business. Working with stakeholders and consultants to implement these requirements
• Design and implement automated processes (such as flows, process builders, and validation rules) to streamline business workflows.
• Perform regular system maintenance, data cleaning, and backup tasks to ensure data accuracy and security.
• Conduct training sessions and create documentation to increase user adoption and knowledge, included training for new employees
• Stay up-to-date on Salesforce platform updates and best practices, implementing new features to benefit the organization.
• Troubleshoot and resolve user issues related to Salesforce functionality.
• Assist in data migration, integration with other systems, and development of custom applications as required.
• Data Analytics and Reporting: Collaborate with company leadership to establish consistent guidelines for how data is analyzed, presented, and interpreted across different software platforms, ensuring reports align with specific business and leadership needs, promoting accurate and reliable decision-making throughout the organization
• Generate and maintain reporting templates for internal business units
• Curate and disseminate daily, weekly, monthly reports to provide leadership with a 360 view of business
• Assist stakeholders in making key decisions by compiling/interpreting data from multiple software platforms
• Flexibility toward demands and changes in the role as the company grows.

Qualifications

• Bachelor’s degree in Information Systems, Business, or a related field, or equivalent work experience.
• 5 years of experience as a Salesforce Administrator.
• Salesforce Administrator certification (ADM-201) is preferred.
• Proficiency in Salesforce administration, including configuration, customization, and data management.
• Familiarity with automation tools, such as Flow and Process Builder.
• Experience utilizing Salesforce Shield to ensure robust data security and compliance by implementing granular access controls, data encryption, and audit trails
• Strong problem-solving skills, attention to detail, and ability to work independently.
• Excellent communication and interpersonal skills.

Salary And Benefits

The estimated hiring salary range for this position is $100,000-$115,000.* The actual salary will be based on a variety of job-related factors, including geography, skills, education and experience. The range is a good faith estimate and may be modified in the future. This role is also eligible for a range of benefits including medical, dental and 401K retirement plan.