Operations Manager

Vital Delivery Solutions is seeking a highly motivated individual to fill the position of Operations Manager for our Lebanon, NH location. The ideal candidate has a minimum of 1 year of management experience along with proven organization and leadership skills. The Operations Manager, through direct involvement with all components of the operation, directs the day-to-day operation of the location. This position must organize and conduct activities to ensure safe, cost-effective, and on-time operating performance of the transportation system. The ideal candidate will be driven, a team player, have a high level of enthusiasm, excellent customer service skills and the ability to learn quickly.

Reporting to the Director of Operations, this position demands strong communication skills, initiative, exceptional attention to detail, accuracy, and the ability to proactively manage multiple aspects of the day-to-day operations.

Duties & Responsibilities:

• Oversee 10 daily routes and drivers to ensure that day-to-day processes and procedures are being executed professionally, effectively and efficiently; delegating workload when required.
• Administer and manage all recruitment and selection, including on-boarding processes such as, new hire orientation and training of drivers.
• Monitor, coach and counsel employees job performance; discipline when required.
• Controls on-time performance of routes and ensures each route is covered daily.
• Facilitates complaint resolution and resolving problems.
• Manages weekly driver schedule.
• Ensures overtime is controlled within budget.
• Ensures all safety regulations are being observed and all training methods are adequate and effective.
• Documents employee performances, provides training, and applies appropriate discipline up to and including termination.
• Enforces company policies and procedures.
• Cover routes when necessary.
• Perform other duties as required.

Requirements:

• Be able to assimilate information quickly and accurately in order to make effective day-to-day operational decisions.
• Knowledge of MS Office and ability to learn the company's software.
• Supervisory experience with hourly employees and knowledge of Human Resources issues.
• Strong organizational skills, the ability to effectively prioritize tasks, and strong time management skills.
• Must be able to lift up to 75lbs.
• Valid Driver's License.
• Ability to work independently.
• Excellent written and verbal communication skills.
• Applicants must possess a valid DOT medical card upon hire.

Experience & Qualifications:

• 1 year of experience in a management role, including staff management.
• 1 year of payroll experience.
• Valid Driver’s License

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Paid holidays
• Vision insurance
• Company cell phone

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: One location