What are the responsibilities and job description for the Commission & Field Service Specialist III position at Vital Force Solutions?
- Minimum of 5 years Industrial Equipment Installation and Maintenance and an Engineering Degree or Minimum of 15 Years Experience with Direct Industrial Equipment installation and Maintenance Management
Overview
The Commission Field Service Specialist III plays a crucial role within the organization by ensuring the efficient deployment and maintenance of products and services in the field. This position is vital for providing customers with high-quality installation, commissioning, and after-sale support to enhance user experience and satisfaction. As the third tier of field specialists, this role focuses on complex service tasks, troubleshooting challenging issues, and ensuring compliance with operational standards. The specialist will act as a liaison between the technical and customer service teams, combining technical know-how with proactive customer engagement to facilitate optimal service delivery. By performing advanced fieldwork and contributing to process improvements, the Commission Field Service Specialist III directly impacts the reputation and effectiveness of the company, driving customer loyalty and revenue growth.
Key Responsibilities
- Conduct onsite installation and commissioning of products.
- Perform routine maintenance and emergency repairs for equipment.
- Provide technical support to customers, addressing complex service issues.
- Document and report service activities accurately and timely.
- Collaborate with engineering to troubleshoot and resolve product defects.
- Train customers and field technicians on product usage and safety regulations.
- Ensure compliance with industry and safety standards.
- Assist in the development and implementation of service protocols.
- Manage service schedules to optimize operational efficiency.
- Act as the primary point of contact for field service inquiries.
- Provide feedback on customer experiences to improve service processes.
- Participate in continuous improvement initiatives within the service team.
- Maintain inventory of tools and supplies for service tasks.
- Generate reports on service activities and customer feedback.
- Stay updated on industry advancements and training opportunities.
Required Qualifications
- Bachelor's degree in Engineering, Technology, or related field.
- Minimum of 5 years of experience in field service/commissioning roles.
- Proven customer service experience, preferably in a technical environment.
- Strong troubleshooting and technical diagnostic skills.
- Certifications in relevant technical disciplines preferred.
- Experience with compliance and safety regulations.
- Proficient in using service management software.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team.
- Strong organizational and time management abilities.
- Willingness to travel to various customer locations.
- Ability to lift and carry heavy equipment as needed.
- Familiarity with equipment manuals and technical documentation.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- Ability to manage multiple projects simultaneously.
- Strong customer relationship-building skills.
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