Repair Technician (RF)

Repair Technician

Full Time - Day shift

Summary

• The repair technician is responsible for providing service and customer support.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Responsible for troubleshooting and repairing mechanical and electrical/electronic equipment.
• Advises customer on operation procedures and requirement of systems.
• Communicates effectively over the phone to assist customers.
• Tests and verifies the functionality of the equipment sent in for repair.
• Diagnoses errors or technical problems and determines proper solutions.
• Document processes and complete required documentation.
• Collaborate with technical team to resolve technical issues.
• Complete pre-sale upgrades and conversions as needed to meet customer orders.
• Evaluate, refurbish systems returned from demonstrations and rental activities.
• Understand technical problems effectively through proper analysis, evaluation and diagnoses.
• Responsible for setting up basic network connections
• Must troubleshoot basic network connections
• Define IP address by assigning subnet and IP address.
  
  

Required Qualifications

• 2-Year Technical degree, apprenticeship program, or equivalent in a technical or military field.
• Minimum 3 to 5 years of professional experience in electrical/electronic and mechanical fields or related professional position.
• Proficient computer skills and Microsoft Office knowledge.
• Experience speaking with clients assisting them over the phone by troubleshooting equipment.
• Thorough knowledge of electrical/electronic and equipment, including the use of special instruments for diagnostic purposes.
  
  

MUST HAVE

• 2-Year Technical degree, apprenticeship program, or equivalent in a technical or military field.
• 3-5 years of professional experience in electrical/electronic and mechanical fields or related professional position.
• Proficient computer skills and Microsoft Office knowledge.
• Experience speaking with clients assisting them over the phone by troubleshooting equipment.
• Working knowledge of electrical/electronic and equipment, including the use of special instruments for diagnostic purposes.
• Must have experience in troubleshooting basic network connections
  
  

Skills: connections,troubleshooting,documentation,repairing electrical/electronic equipment,repairing mechanical equipment,customer,network connections,communication,microsoft office proficiency,computer skills,microsoft,office,basic,customer support