What are the responsibilities and job description for the Program Scheduler position at VITAS Healthcare?
QUALIFICATIONS
- Two or more years related experience in medical terminology and / or in a call center environment
- Ability to attain goals in a fast-paced, dynamic environment
- Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with internal and external callers
- Superior ability to effectively communicate at all levels of the customer interaction to include both verbally and in writing to provide a concierge level of service
- Working knowledge of computers, internet access, and the ability to navigate within an automated systems and a variety of software packages, and type minimum 45 wpm
- Prior experience in working collaboratively with other functional leaders to drive action plans.
- Must be highly organized and able to manage multiple responsibilities and work on various assignments simultaneously
- Model positive behaviors that are focused on supporting : integrity, valuing diversity, innovation, building relationships, customer focus and teamwork.
- Ability to communicate tactfully with department heads, managers, coworkers and vendors to resolve problems and negotiate resolutions
- Completion of high school or basic education equivalency preferred
- Bilingual in Spanish / English a plus
- Medical or business office education or training desired
- EOE / AA M / F / D / V
EDUCATION
SPECIAL INSTRUCTIONS TO CANDIDATES
