Business Office Coordinator

Viterbo University is looking to hire a full-time Business Office Coordinator. This role will be at the heart of delivering our mission by providing exceptional customer service to our students, staff, and faculty. This role offers a unique opportunity to make a direct impact, assisting students and parents with tuition and financial concerns, all while ensuring compliance with FERPA laws.

In addition to these primary responsibilities, you will also handle third-party invoicing and document management, contributing to the smooth operations of our Business Office. If you're passionate about helping others, have a strong attention to detail, and thrive in a customer-facing role, we'd love to have you as part of our team!

Responsibilities:

• Business Office Window / Cash receipting - including student payments, third party payments, departmental deposits, reconciling cash drawer, petty cash and preparing bank deposits
• Financial Aid / Billing inquiries - answering student/parent/staff questions as needed and directing other inquiries to the appropriate department
• Third Party billing - working with various departments and external partners to create invoices and process payments
• Coordinating the distribution and sale of parking permits; maintaining logs of permits, fines and tickets; placing/releasing holds on student accounts
• Ordering and maintaining inventory of office supplies
• Generating and distributing student refund checks
• Maintaining a record of accounts placed at collection agencies
• Perform other duties as assigned

Qualifications:

• Associate's degree in accounting or related field preferred.
• Experience in a customer service-based support role or related area required.
• Accounts Receivable and cash handling experience preferred.
• Excellent written and verbal communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills.
• Proactive approach to problem-solving and process improvement.
• Strong code of ethics and confidentiality.
• Ability to work in a fast-paced environment.
• Microsoft Office proficiency and digital literacy.
• Ability to multitask and meet deadlines.
• Accuracy and attention to detail.

About the University: Viterbo University is a Catholic, Franciscan, liberal arts institution. Viterbo is located in scenic La Crosse, Wisconsin, which has been rated as one of the top places to live in the US. The region features an attractive cost of living, beautiful bluffs and coulees, three major rivers including the Mississippi River, world-class health care and education systems, and easy access to major cities in Wisconsin, Minnesota and Illinois.

Diversity and Inclusion Statement: At Viterbo University, we value our inclusive climate and understand that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. We translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, constituencies, and those who will help us advance our diversity and inclusion initiatives aimed at creating a university that values student, staff, and faculty engagement in addressing issues of diversity and inclusiveness.

Viterbo University provides equal employment opportunities to all employees and applicants for employment, encourages nominations and candidacy of historically underrepresented groups, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.