Sr. Food & Beverage Manager

Description

JOB SUMMARY

The Sr. Food and Beverage Manager is responsible for overseeing all aspects of the food and beverage operations, as well as the Client Services Ambassador (CSA) team. This includes ensuring a high standard of service and excellence across events, dining, and catering services. Reporting to the Sr. Director of Center Operations/IT, this role will manage daily operations, staff recruitment and development, menu creation, inventory control, budgeting, and compliance with health and safety regulations. The Sr. F&B Manager will also oversee the CSA team to ensure seamless communication and exceptional service, fostering strong relationships with clients, vendors, and internal teams to guarantee successful event execution and memorable guest experiences. This position requires strong leadership, communication, and problem-solving skills to drive operational efficiency, maintain a positive team culture, and align with the mission and vision of the organization.

Education

EDUCATION, EXPERIENCE SKILLS & ABILITIES

• Four-year college degree or equivalent work experience required.
  
  

Experience

• A minimum of 4 years of progressive responsibility in the food and beverage industry is required.
• A minimum of 4 years of personnel management, including experience managing front-of-house staff such as Client Services Ambassadors (CSA).
  
  

Technical Skills

• Proficient in computer software, including Microsoft Word and Excel.
• Mathematical skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and interpret bar graphs.
  
  

Communication Skills

• Advanced ability to read and interpret written information; write clearly and informatively; edit work for spelling and grammar.
• Advanced ability to speak clearly and persuasively in both positive and negative situations; listen and get clarification; respond well to questions; demonstrate group presentation skills; and participate effectively in meetings.
• Bilingual (English/Spanish) preferred for effective communication with a diverse team.
  
  

Leadership & Teamwork

• Proven ability to effectively build and foster a team environment.
• Solid time management, organization, and prioritization skills.
• Ability to educate a variety of interested parties about the program by developing ongoing relationships and making both formal and informal presentations.
• Ensure strong collaborative relationships within the organization and provide necessary support to foster and consistently elevate the quality of service to employees.
  
  

Decision Making & Problem-Solving

• Judgment, decision-making, and problem-solving skills.
• Ability to work independently while managing multiple priorities.
  
  

Professionalism & Interpersonal Skills

• Fully embrace, embody, and uphold the organizational Mission and Vision.
• Represent the organization and its interests in a positive manner, treating all stakeholders with respect and dignity.
• Capability to establish appropriate boundaries while developing and nurturing supportive relationships with staff and board members.
• Demonstrates passion, compassion, and professionalism at all times.
  
  

Cultural & Organizational Fit

• Interact and involve yourself in the organizational business, learning various practices and culture.
• Ensure strong collaborative relationships both within the organization and externally.
• Availability to work 12 months per year.
  
  

Physical Requirements

Viticus Group is committed to principles of equal opportunities for all employees. The Company will provide reasonable accommodations that are necessary to comply with State and Federal disability discrimination laws.

General Requirements

• Ability to sit, use hands and fingers, talk or hear, and smell continually.
• Ability to stand, walk, and reach frequently.
• Ability to climb or balance, stoop, kneel, or crouch occasionally.
  
  

Lifting and Carrying

• Ability to frequently lift and carry up to 10 lbs.
• Ability to occasionally lift and carry up to 50 lbs.
  
  

Vision and Hearing

• Close vision required to see computer monitors, read documents, and operate copy and fax machines.
• Distance vision is required to drive an automobile if driving is a requirement of the job.
  
  

Work Environment

• Work environment is indoors and climate-controlled.
• Occasionally exposed to outdoor weather conditions.
• Moderate noise levels as found in a business office with computer printers, households with TVs and dishwashers, and driving in light traffic.
  
  

Operations Management

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Organize, direct, and evaluate food and beverage service.
• Monitor revenues and expenses.
• Purchase and control inventory.
• Order food supplies for the kitchen.
• Menu creation.
• Food and beverage cost analysis for budgeting.
• Monitor compliance with health and safety regulations.
• Ensure practice of food safety regulations.
• Schedule CSA staff for event support, ensuring appropriate coverage and efficient service during events.
• Order snack and general event supplies for participants and coordinate distribution with CSA team.
• Oversee CSA team operations during events, ensuring they provide exceptional service and meet guest needs.
  
  

Staff Management & Development

• Evaluate, recruit, and train F&B staff, including CSA team members.
• Conduct pre-shift, pre-meal, and/or pre-event meetings with all necessary team members, including CSAs.
• Performance management: monitor staff performance and provide feedback.
• Foster a positive and collaborative environment among F&B staff and CSAs, ensuring team alignment with service standards.
  
  

Customer Relations & Service Excellence

• Develop and maintain relationships with regular customers.
• Ensure quality customer service during events and throughout regular operations.
• Respond to customer complaints and resolve issues to maintain satisfaction.
• Collaborate with CSAs to ensure seamless customer interactions and prompt resolution of guest concerns.
• Train and guide CSAs to enhance their customer service skills, ensuring high standards are consistently met.
  
  

Event Management

• Communicate with the operations and kitchen teams regarding events.
• Work closely with clients to ensure their specific food and beverage needs are met during events.
• Oversee event setup and manage food and beverage logistics during events.
• Work closely with CSA team to ensure event-specific needs are met, including guest services, seating arrangements, and food service timing.
• Coordinate with CSAs to ensure smooth transitions between event phases, from setup to clean-up.
  
  

Supplier & Vendor Relations

• Negotiate supplier arrangements for food and beverage products.
• Build and maintain relationships with suppliers to ensure quality and cost-effectiveness.
• Ensure CSA staff are trained on supplier protocols and are equipped to support the handling of vendor deliveries during events.
  
  

Compliance & Safety

• Follow and enforce food and safety regulations.
• Ensure all team members, including CSAs, adhere to health and safety guidelines, including sanitation protocols.
• Conduct regular inspections of kitchen, dining areas, and CSA workspaces for compliance with safety and cleanliness standards.
• Ensure CSAs are well-versed in food safety practices and safety protocols, enabling them to maintain a clean and safe environment for guests.
  
  

Budgeting & Financial Reporting

• Monitor and report financial performance, including revenues, expenses, and food and beverage costs.
• Assist with financial forecasting and budgeting for food and beverage services.
• Track staffing costs related to CSA scheduling and ensure efficient staffing to maintain budget goals.
  
  

Strategic Initiatives & Collaboration

• Collaborate with the marketing team to promote food and beverage offerings for special events.
• Coordinate with the training department to ensure that both F&B staff and CSA team members are compliant with company-wide initiatives.
• Partner with cross-functional teams to ensure smooth event execution, particularly for high-profile and complex events.
• Implement sustainability practices, such as waste reduction and eco-friendly packaging, in line with company initiatives.
• Oversee food and beverage operations at multiple locations, ensuring consistency in service standards across all VG venues, including CSA service protocols.
  
  

Management ONLY Essential Job Duties And Responsibilities

• Responsible and accountable for managing direct reports.
• Preparation and presentation of performance evaluations.
• Provides objective feedback to employees.
• Makes appropriate compensation recommendations, if applicable.
• Provides appropriate training for department and hold staff accountable for attending required training.
• Holds interviews for vacant positions and appropriately selects candidates to fill open positions.
• Responsible for recommending and ensuring regulatory staffing patterns & managing annual budget.
• Monitors adherence to company and department policies, procedures and practices.
• Creates and supports a positive, professional, team-oriented, harassment free work environment by understanding and complying with the company’s policies.
  
  

Requirements

Other Job Duties – As Assigned