Dev Operations Architect

Role: Dev Operations Architect
Duration: 12 Months
Location: Quincy, MA
The DevOps Architect is responsible for the continuous deployment strategy, both hands-on and strategic vision, working closely with key stakeholders across the BEST Program. This role involves leveraging cloud and on-premises solutions to collect technical requirements from stakeholders and plan, build and run a complete CI/CD pipeline and strategy. The DevOps Architect leads technical and design discussions to help speed the adoption of new technologies and practices and serves as a thought leader and SME on DevOps industry trends, new and existing technology offerings, and architectural concepts

Job Responsibilities:
Defining Job cycles supporting nightly, daily, weekend, quarterly, and annual requirements
Assisting in management of end user security
Monitoring SI and product vendor data security protocols, audits, and mitigation of identified issues
Determining the timing and procedures for adopting a software upgrade
Monitoring Service Level Agreement (SLA) metrics for software and support/maintenance services
Designing and implementing a cross-system monitoring solution, including Cloud SaaS vendor, legacy on premises vendor solutions, Client responsible services, and other tasks that support the management of the end state business solution
Managing on-going and new configuration tasks
Monitoring the performance of the infrastructure hosting the software
Overseeing typical operational support tasks such as data backups, application and network performance monitoring and tuning, and load balancing, etc
LAN/WAN hardware, software and Internet/intranet/Extranet integration and linkage
Other products that may be needed to enhance or improve network hardware, software, and telecommunications in support of BEST implementation and on-going support
Software performance standards, policies, and procedures
On-going systems training for system administrators and operational support staff
Protocols and tools to troubleshoot the system to maintain operational integrity and security
Coordination of efforts with the SI and product vendor for upgrades and routine maintenance
Establishment of an ERP Center of Excellence with recommended staffing levels for on-going training of support and user staff, implementation and maintenance of automated testing tools and protocols, promulgation of standards and procedures for future ERP module implementations, procedures for working with agencies that are interested in rolling out new ERP modules, etc

Required Education:
Bachelor's degree in computer science, system analysis or a related study, or equivalent experience

Required Skills:
Exposure to technical configurations, technologies, and processing environments in one or more projects of similar size and complexity to BEST
Experience with system administration and monitoring for various application platforms particularly SaaS delivery models
Ability to perform root-cause analysis and work with other administrators or integration developers to drive resolution
Knowledge of JavaScript, CORBA, PPTP, and groupware products
Experience with all phases of testing including unit, system, integration, parallel and user acceptance
Experienced with LAN/WAN/VPN and remote network technologies and protocols (such as, but not limited to, TCP/IP, HTTP, FTP, Ethernet, token ring, ARCNET, HTML CGI, ATM, CDPD) routers, hubs, and servers
Demonstrated ability to learn about technologies quickly
Excellent customer service attitude
Demonstrated written and verbal communication and interpersonal skills
Experience in DevOps within an Agile environment
Demonstrated ability to work across multiple operational delivery partners and ensure quality and compliance to enable a business solution
Demonstrated experience in working in a 24 X 7 operational environment and business solution
Experience in designing and implementing financial based applications