Director of Practice Operations

Director of Practice Operations

Job Type: Full-time, In-office required

Location: All locations (Manhattan, Forest Hills and Astoria)

Reports to: Vice President of Operations

Company Overview:

Viva Eve is an aspirational Ob/Gyn brand and integrated medical practice, committed to providing exceptional healthcare services to our patients. Our company prides itself on offering personalized care in a comfortable and welcoming environment. We are seeking a dynamic and experienced Director of Practice Operations to join our team.

Position Summary:

The Director of Practice Operations is responsible for overseeing the daily administrative, financial, and operational functions of our multi-provider private healthcare practice. Reporting directly to the VP of Operations, this role ensures efficient practice management, regulatory compliance, and high-quality patient care while driving strategic initiatives to enhance operational performance.

What You’ll Do:

Operational Leadership & Efficiency

• Oversee the daily operations of multiple practice and procedure locations; along with the patient scheduling/booking teams. Maintaining seamless workflow and exceptional patient care.
• Implement policies, procedures, and best practices to improve efficiency, reduce costs, and enhance service delivery.
• Direct scheduling of staff to achieve operational efficiencies and high levels of patient satisfaction. Manage facility operations, vendor contracts, and supply chain logistics to ensure cost-effective resource allocation.
• Support SOP development and ensure effective training and ongoing execution against defined SOPs.
• Implement process improvements to enhance patient care efficiency and reduce wait times.
• Leverage technology and data analytics to drive process improvements and better decision-making.

Financial & Revenue Cycle Management

• Assist in developing and managing the annual budget, tracking financial and operational performance against targets.
• Work closely with the revenue cycle team to optimize billing, coding, and collections, minimizing denials and maximizing reimbursements.
• Monitor key financial metrics such as revenue, expenses, patient volume, and profitability to ensure objectives are achieved.
• Identify cost-saving opportunities while maintaining high-quality patient services.

Regulatory Compliance & Risk Management

• Ensure compliance with all federal, state, and local healthcare regulations, including Quad A, HIPAA and OSHA.
• Implement risk management strategies, conduct internal audits, and coordinate with external regulatory agencies as needed.
• Develop and enforce policies to protect patient privacy, workplace safety, and staff adherence to compliance standards.

Staff Leadership & Development

• Lead, mentor, and develop Practice Managers and other key personnel to drive engagement and performance.
• Oversee recruitment, onboarding, training, and professional development programs for departments under incumbents' direction.
• Conduct performance evaluations and implement strategies for continuous staff improvement and retention.
• Address employee concerns, conflict resolution, and workforce planning to support a positive work culture.

Strategic Growth & Patient Experience

• Enhance the patient experience by implementing customer service best practices and monitoring patient satisfaction metrics.
• Work with marketing teams to improve patient outreach, referral networks, and

community engagement initiatives.

Who You Are:

• Bachelor’s degree in Healthcare Administration, Business Management, or a related field (Master’s preferred).
• 5 years of leadership experience in healthcare operations, preferably in a private practice or ambulatory setting.
• Strong knowledge of healthcare regulations, revenue cycle management, and operational best practices.
• Proven ability to manage financial performance, budgets, and cost control measures.
• Exceptional leadership, communication, and strategic problem-solving skills.
• Proficiency in EHR/EMR systems, practice management software, and Microsoft Office Suite.
• Ability to adapt to a fast-paced, evolving healthcare environment and drive continuous improvement initiatives.

Preferred Certifications:

• Certified Medical Practice Executive (CMPE) – MGMA
• Lean Six Sigma or other process improvement certifications

Benefits And Salary

Compensation: $120k - $130k with $15k bonus

• Paid Time Off
• 401(k) with match
• Medical, Dental and Vision Insurance
• Employee Assistance Programs