What are the responsibilities and job description for the Customer Advocate I position at Viva Health?
We’re currently seeking Customer Advocates to work from home for VIVA HEALTH, a nationally-ranked Best Place to Work! What’s in it for you when you join VIVA HEALTH? Check out a few of the benefits:
- Hourly pay starting at $17.00 and up
- Strong incentive plan with an average of $7,000/year (start earning as quickly as your 3rd month!)
- Employee and dependent tuition reimbursement
- Paid holidays
- Paid Time Off
- Community Service Day
- 401k with a 100% company match up to 4% of pay deferral
- Paid Parental Leave, and more!
As a Customer Advocate, you’ll help members with questions and issues related to their coverage with VIVA Medicare. Bring your exceptional communication and interpersonal skills -- and your positive attitude -- to VIVA HEALTH and start a career with the highest-ranked Medicare Advantage plan in the state! Check us out at www.vivahealth.com/careers
- High School Diploma or GED
- 1 year of experience in a call center or healthcare-related field
- Demonstrate excellent customer service skills through written and verbal communication
- Ability to thrive in a production environment where quality and quantity are highly measured; including recognizing and correcting quality errors
- Basic computer and data entry skills
PREFERRED:
- Some College
- Experience in a healthcare-related call center
- Working knowledge of COBRA law, COB, medical terminology, and HIPAA guidelines
Salary : $7,000
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