PC/LAN Technician - Onsite

Title: PC/LAN Technician - Onsite

Mandatory skills:

infrastructure technologies, in-house developed applications,
Ticketing, Department operating procedures,
Microsoft products, operating systems, Office,
Google Suite,
Computer hardware configuration, repair,
Ethernet network topology, troubleshooting network issues, IT infrastructure industry standards,
Active Directory, Windows 10, Server 2008, Server 2012 engineering, Backup solutions, Time Reporting,
MS System Center Operations Manager 2012 R2,
technical documentation, creative solutions, test emerging technologies,
Server Support, Desktop support, client network, fix computer related problems, troubleshoot hardware problems, research, implement potential solutions,
warranty, non-warranty computer, printer repair work, systems software, documentation,
PC related software, hardware, software patches, security fixes, tests, validates modified system configurations, software packages,
PC hardware, software, peripherals, server platforms

Description:

The PCLAN technician role within the client These technicians are out with internal customers on a daily basis resolving issues and working as a liaison to other divisions within client.

Duties Include:
Server Support, Desktop support, support customers on the client network; fix computer related problems; troubleshoot hardware problems; research and implement potential solutions; support client s warranty and non-warranty computer and printer repair work; and assist with assigned project tasks. Ensures compliance with standards for systems software and documentation. Teach customers how to use PC related software and hardware. Implements software patches, security fixes, and tests and validates modified system configurations. Install and configure PC hardware, software and peripherals. Assist with major deployments of hardware and software. Monitors system reliability and availability. Attend section staff meetings. Complete mandatory training classes and other classes as assigned. Travel between sites to accomplish tasks. Perform preventive maintenance on hardware and software packages to include client and server platforms. Teach new staff members how to troubleshoot problems, setup and install, network related hardware, software and other peripherals. This position will require daily travel to work sites.

Qualifications & Educational Requirements:
General working knowledge of infrastructure technologies and in-house developed applications utilized in the enterprise
Ticketing and Department operating procedures
Knowledge of Microsoft products including operating systems and Office
Knowledge of Google Suite
Computer hardware configuration and repair knowledge
Knowledge of Ethernet network topology to assist with troubleshooting network issues
Knowledge of IT infrastructure industry standards and best practices
Advanced troubleshooting skills
Problem definition and alternative analysis skills
Experience with Active Directory
Experience with Windows 10
Experience with Server 2008 and Server 2012 engineering
Experience with Backup solutions
Time Reporting
MS System Center Operations Manager 2012 R2
Minimum 4 years of current working experience in an IT field
Associate/Bachelor degree in a related field is preferred

Skills:
Strong customer service skills
Excellent interpersonal, written and oral communication skills
Advanced troubleshooting and problem solving skills
Excellent self-organization and time management skills
Ability to work collaboratively in teams and across organizations
Ability to synthesize feedback and adjust plans accordingly
Ability to develop and write technical documentation
Ability to evaluate and test emerging technologies
Ability to apply creative solutions to business problems to ensure
business needs are most effectively met

Notes:
Position will require extensive daily travel. Resource will need to have the ability to drive to various locations with an the client vehicle with possible overnight stays.
Must have a current AZ Driver s license with a good driving record
Resource will be working in a professional environment and will be held to a dress code standard

VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions.

Contact Details :

VIVA USA INC.
3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008