What are the responsibilities and job description for the Sales Coordinator/Order Processing Specialist - Hybrid position at Viva USA Inc.?
Title : Sales Coordinator / Order Processing Specialist - HybridMandatory skills : sales, sales support, Sales operations, Sales planningMS Access, excel, pivot tables, charts, slidesSupply, supply chain, EDISAP Sales and DistributionEDI process, onboarding, testing, shipping, manual orders, availability checks, credit checkskey performance indicator, KPISupply Chain, Business Planning, Finance, Distribution centerssales order lifecycle, invoice, order management, order processingCustomer Service, Logistics, Compliance, Planning, Credit, IT, Marketing, ProductDescription : General Function :
- The Sales Operation Coordinator executes on the Order to Delivery process, assortment and order management as well as participates in key customer meetings.
- In delivering on the above, the Sales Operations Coordinator manages external communication with clients and internal communications with internal parties namely Customer Service, Logistics, Planning, Credit, IT, Marketing and Product.Major Duties and Responsibilities :
- Supports the Account Manager in the achievement of annual invoiced sales performances.
- Facilitates and supports entire order process from order creation to invoicing.
- Ensures best service level from receipt of orders for processing, allocation, to trouble shooting needed after receipt of deliveries to customers.
- Tracks and maximizes Order to Delivery key performance indicators and establishes ad hoc dashboards to share with internal stakeholders (Supply Chain, Business Planning, Finance, Distribution centers).
- Makes sure all orders received through all the client devices are entered on time, to be quickly delivered.
- Monitors the status of orders portfolio, ensuring orders are meeting customer fill-rate and shipping requirements. Acts as liaison with Credit / Pricing department to address all credit-related customer issues.
- Acts as the project manager on NPI activities as bridge between Sales – Product / Marketing and Supply Chain.
- Tracks past and future orders, updating all the Account Managers, Customers and Business Planners.
- Actively participates in customer meetings assisting in the presentation of collections, assortment building and placing NPI orders five times a year.
- Conducts and provides analysis of key performance indicators (KPIs) in relation to the order Portfolio of the company across different customers.
- Communicates in a timely and clear manner to customers’ inquiries via email and / or phone.Basic Qualifications :
- Associates Degree
- 2 years related work experience
- Strong customer focus
- Organized and analytical
- Excellent communication skills verbal and written
- Ability to work efficiently in a fast paced environment
- Strong PC skills, including Excel, Word and PowerPoint
- Strong time management skills
- Ability to work independently
- Attention to detail and accuracy
- Innovative thinking
- Strong interpersonal skills; ability to work well with all levels of internal leadership and staff
- Places a high priority on responsivenessPreferred Qualifications : Bachelor’s degree in Business Administration or related fieldPast experience with retail or buyingSAP knowledgeSupply knowledge and EDIGXS Catalogue knowledgeMicrosoft Access experience.Note : Hybrid, Onsite - 2 days a week8 : 00am to 4 : 00pmWork hours : 35 (up to 40) / weekVIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at hr@viva-it.com for any complaints, comments and suggestions.Contact Details : Account co-ordinator : Sekhar Radhakrishnan, Phone No : (847) 892-7502, Email : staffing10@viva-it.comVIVA USA INC.3601 Algonquin Road, Suite 425Rolling Meadows, IL 60008staffing10@viva-it.com | http : / / www.viva-it.com
