What are the responsibilities and job description for the Sales Coordinator/Order Processing Specialist - Hybrid position at VIVA?
Title : Sales Coordinator / Order Processing Specialist - Hybrid Mandatory skills : sales, sales support, Sales operations, Sales planning MS Access, excel, pivot tables, charts, slides Supply, supply chain, EDI SAP Sales and Distribution EDI process, onboarding, testing, shipping, manual orders, availability checks, credit checks key performance indicator, KPI Supply Chain, Business Planning, Finance, Distribution centers sales order lifecycle, invoice, order management, order processing Customer Service, Logistics, Compliance, Planning, Credit, IT, Marketing, Product Description : General Function :
- The Sales Operation Coordinator executes on the Order to Delivery process, assortment and order management as well as participates in key customer meetings.
- In delivering on the above, the Sales Operations Coordinator manages external communication with clients and internal communications with internal parties namely Customer Service, Logistics, Planning, Credit, IT, Marketing and Product. Major Duties and Responsibilities :
- Supports the Account Manager in the achievement of annual invoiced sales performances.
- Facilitates and supports entire order process from order creation to invoicing.
- Ensures best service level from receipt of orders for processing, allocation, to trouble shooting needed after receipt of deliveries to customers.
- Tracks and maximizes Order to Delivery key performance indicators and establishes ad hoc dashboards to share with internal stakeholders (Supply Chain, Business Planning, Finance, Distribution centers).
- Makes sure all orders received through all the client devices are entered on time, to be quickly delivered.
- Monitors the status of orders portfolio, ensuring orders are meeting customer fill-rate and shipping requirements. Acts as liaison with Credit / Pricing department to address all credit-related customer issues.
- Acts as the project manager on NPI activities as bridge between Sales – Product / Marketing and Supply Chain.
- Tracks past and future orders, updating all the Account Managers, Customers and Business Planners.
- Actively participates in customer meetings assisting in the presentation of collections, assortment building and placing NPI orders five times a year.
- Conducts and provides analysis of key performance indicators (KPIs) in relation to the order Portfolio of the company across different customers.
- Communicates in a timely and clear manner to customers’ inquiries via email and / or phone. Basic Qualifications :
- Associates Degree
- 2 years related work experience
- Strong customer focus
- Organized and analytical
- Excellent communication skills verbal and written
- Ability to work efficiently in a fast paced environment
- Strong PC skills, including Excel, Word and PowerPoint
- Strong time management skills
- Ability to work independently
- Attention to detail and accuracy
- Innovative thinking
- Strong interpersonal skills; ability to work well with all levels of internal leadership and staff
- Places a high priority on responsiveness Preferred Qualifications : Bachelor’s degree in Business Administration or related field Past experience with retail or buying SAP knowledge Supply knowledge and EDI GXS Catalogue knowledge Microsoft Access experience. Note : Hybrid, Onsite - 2 days a week 8 : 00am to 4 : 00pm Work hours : 35 (up to 40) / week VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at hrviva-it.com for any complaints, comments and suggestions. Contact Details : Account co-ordinator : Sekhar Radhakrishnan, Phone No : (847) 892-7502, Email : staffing10viva-it.com VIVA USA INC. 3601 Algonquin Road, Suite 425 Rolling Meadows, IL 60008 staffing10viva-it.com | http : / / www.viva-it.com
