What are the responsibilities and job description for the Technical Support position at Viva USA, Inc.?
Job Description
Title: Technical Support - Onsite
Description:
Technology Support provides in-person assistance to employee end users, encompassing a range of tasks including PC hardware/software/LAN and voice network maintenance and troubleshooting.
Key Responsibilities:
- Maintaining and Troubleshooting User Problems
- Diagnosing Problem Sources through Discussions with Users and Coordinating with Internal Organization Support and Operations Groups and/or Vendors
- Acquiring, Installing, and Upgrading PC Components and Software
- Planning for/Responding to Service Outages and Other Problems
- Training Users on New Technology and Software
Your Key Responsibilities:
- Troubleshoot Issues Throughout the Facility and with Remote Users
- Manage Printers Supplies, Provide Troubleshooting, and Coordinate with Technicians
- Assist End Users with Setup of Mobile Devices, Including MFA, Wi-Fi, and Email, as well as Managing Hardware and Setup for Internal Cisco Phones
- Manage Use and Upkeep of Shared User Accounts
- Deploy and Set Up Factory PCs and Various Types of Software
- Assist with Adding or Modifying Network Connections and Cabling
- Manage Cabling and Peripherals for User Workstations
Requirements:
- Formal Qualification or Apprenticeship in Information Technology
- At Least 3-4 Years of Professional Experience in IT Support
- Proactive and Solution-Oriented Mindset
- Ability to Work Independently and Self-Driven
