What are the responsibilities and job description for the Customer Service Representative position at VIVA?
Description :
- 0-3 years experience required.
- Takes inbound or places outbound calls to provide information to customers.
- Utilizes a database to retrieve customer or company information.
- Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information.
- Must demonstrate patience, tact, empathy and problem solving skills with consistently good voice quality.
- Can organize and handle calls with speed and accuracy. Can work with complex computer applications and resource materials. Can use multiple operating environments (Windows, DOS, Mainframe). Previous experience may be required.
- Ordering requests, order follow up (tracking number, billing), redirecting to right spot
- Order processing, order entry, online vendors, SAP warehouse system to enter orders
- Order follow up
- Phone calls would be taking phone orders, following up on orders / billing
- Basic computer skills
- Professional communication written and verbal communication
Open to schedule, open 7 AM 7 PM, will be working 5 hours per day (25 hours per week)
Skills : Communication skills, Problem-solving, Empathy, Patience, Time management, Conflict resolution, Adaptability, Active listening
