What are the responsibilities and job description for the Vivid Clear Care Coordinator position at Vivid Clear Rx?
Vivid Clear Rx
Job Title: Vivid Care Coordinator
Department: Operations
FLSA: Non-Exempt
General Function
Responsible for the day-to-day customer service activities and support of all Vivid Clear Rx and Vivid Clear Savings Card customers. Responsible for inbound and outbound patient phone calls, documentation of patient interaction, facilitation of patient to pharmacist consultations, patient enrollment functions, and assisting with all customers needs and requests.
Reporting Relations
Accountable and Reports to: Senior Vivid Care Coordinator
Positions that Report to you: Vivid Care Coordinator(s)
Primary Duties and Responsibilities:
- Responsible for inbound and outbound patient phone calls.
- Facilitates patient to pharmacist consultations.
- Provides assistance with all patient needs and requests.
- Demonstrates expert customer service.
- Uses problem solving skills to offer support to patients calling in; obtains and evaluates relevant information and provides quick resolutions to questions, concerns, and problems; provides 100% follow-up when appropriate.
- Keeps records of client/customer interactions and transactions, potentially at group level.
- Identifies and reports to direct supervisor on all call exceptions, positive or negative, and proposes actions, if necessary, to be taken in response to the exception.
- Supports the development of methods of communication and coordination with Vivid Clear operations to ensure timely and accurate response to all exceptions and requests.
- Responsible for monitoring and processing all communications and requests received via the website/instant messenger. Proactively communicates and coordinates with the appropriate personnel.
- Works closely with direct supervisor to improve assigned customer experiences.
Professional Competencies:
- Participates in team meetings to ensure company service objectives are being met.
- Communicates all aspects that can assist the entire Company as it relates to assigned customer retention and growth.
- Audits own performance and recommends objectives and standards of performance Required Qualifications.
Educational and Experience:
High school diploma or equivalent, Certified Pharmacy Technician (CPhT) Certification preferred.
Physical Requirements:
- In a normal work shift the employee may be asked to lift/carry 20lbs.
- In a normal work shift the employee may stand/walk approximately 1 hours.
- In a normal work shift the employee sits approximately 7 hours.
