What are the responsibilities and job description for the Vivid Clear Strategic Success Manager position at Vivid Clear Rx?
Job Title: Strategic Success Manager
Department: Operations
FLSA: Exempt
Reports to: Chief Operating Officer
Vivid Clear Rx is built on a foundation of service excellence, and our team is committed to providing best-in-class support to both our members and clients. The Strategic Success Manager is responsible for managing day-to-day client interactions, with a strong focus on customer satisfaction, client retention and contract compliance.
Primary Responsibilities:
- Serve as the primary point of contact for clients or others acting on a behalf of clients
- Work in partnership with operations and business development teams to provide best-in-class member and client support
- Partner with implementation team during new client on-boarding to ensure a seamless transition to client management post-implementation
- Ensure compliance with contract requirements; including any applicable performance guarantees
- Facilitate client meetings, including quarterly and annual business reviews. Review relevant data and trends, and provide client specific recommendations and plan management strategies
- Gather information for annual open enrollment process, including any planned benefit changes
- Support new PBM sales growth goals and existing client retention strategies
- Maintain an understanding of industry trends and provide clients with insights and recommendations
- Contribute to the strategic plan for the organization, identifying opportunities for operational improvements
- Maintain confidentiality and adhere to HIPAA requirements
Professional Competencies:
- Working knowledge of the healthcare/PBM industry
- Exceptional written and verbal communication skills; Proficient with MS Excel, Word, Outlook
- Experience working in a team-oriented, collaborative environment
- Ability to think strategically and develop solutions to complex problems
- Attention to detail with emphasis on organizational skills
Leadership Competencies:
- Exemplifies company core values, treating others with respect and dignity, with sensitivity to the unique needs of others
- Promotes high morale and a positive work environment through professional, constructive relationships
- Inspires, encourages, motivates, and energizes the team environment
- Communicates, honestly, appropriately, and directly. Openly and willingly listens and receives suggestions from others.
- Has a clear understanding of human resource policies and applies company’s human resource policies in a uniform and consistent manner
Required Qualifications:
- Prior account management experience
- Previous PBM, pharmacy or healthcare experience, preferred
- Willingness and ability to travel for client support when needed
Educational Requirements:
- Bachelor’s degree or equivalent experience
- Verifiable High School Diploma or GED is required
Physical Requirements:
- In an 8 hour day the employee may be asked to lift/carry 20lbs.
- In an 8 hour day the employee may stand/walk approximately 1 hour.
- In an 8 hour day the employee sits approximately 7 hours.
This is not intended to be all-encompassing list of duties. The intention of the aforementioned job description is to be used as a guide to assist in accomplishing company objectives, covering only primary functions and responsivities.
