What are the responsibilities and job description for the Front Desk Receptionist position at Vivid Ink Graphics?
Customer Service Representative – Front Desk
Hours: 7:45 AM - 2 PM with 30 minute break, some flexibility in hours, 28 hours per week
Division: Baton Rouge, LA
Summary of Position:
The Front Desk CSR is responsible for handling front office reception and administration duties, including greeting guests and offering them a beverage, answering phones, handling company inquiries, processing work orders and sorting and distributing mail.
Duties & Responsibilities:
- Answer incoming calls, follow phone SOP.
- Greet visitors warmly and make sure they are comfortable, offer drink.
- Route calls to specific people.
- Answer inquiries about the company.
- Take and relay messages.
- Process all completed orders and send out tracking numbers first thing each morning.
- Check voicemail for messages left after hours or on weekends.
- Process completed orders throughout the day. Send invoices and follow SOP for processing completed work orders.
- Check mailbox unless mail was collected the previous afternoon. Sort mail: Give bills to Accounts Payable and other mail to the appropriate person. Process all checks received through the mail.
- Make sure reception area is straight and clean for a great initial impression.
- Hand out employee applications.
- Send out invoices according to notes on the account. This must be done on a daily basis.
- Perform daily closeout and take deposits to the bank.
- Take inventory of office supplies and stamps.
- Order/Buy supplies through Office Depot with manager’s approval.
- Print out completed orders list and verify what jobs are still here and contact client for pickup if needed. Done bi-weekly.
- Training will be provided on the job.
Qualifications/Skills:
- High School Diploma or Equivalent is required
- Minimum 2 years office & customer service experience
- Telephone skills
- Microsoft Office Skills
- Excellent listening skills
- Excellent verbal and written communications skills
Key Competencies:
- Organization
- Time management
- Attention to detail
- Team work
- Adaptability
Job Type: Part-time
Pay: $16.00 - $20.00 per hour
Benefits:
- Paid time off
- Retirement plan
Schedule:
- Day shift
Work Location: In person
Salary : $16 - $20
