Entry Level-Sales Rep

Our Entry Level Sales Rep position is designed for associates who have demonstrated excellence as ticket sales associates and as sales agents. Additionally, we look for associates who have shown significant initiative, leadership, and motivation. We hold our Concierge Associates to a high standard because these agents not only handle our most valued fans, but also set a positive example for other associates.

How your role contributes to the success of Vivid Seats :

• Maintain excellent fan experience with tone, empathy, confidence, and attention to detail by maintaining thorough knowledge of company values, processes, and policies.
• Utilizing your existing ability to create strong fan rapport, successfully work through inbound fan service calls as volume dictates.
• Must be able to address stressful situations with fans with dignity and the utmost tact and politeness.
• Ability to provide information to all fan inquiries by creating meaningful experiences in an efficient, professional, and warm manner.
• Develop and present solutions to our fans efficiently and effectively while overcoming potential purchasing objections.
• Utilize empathy and professionalism in every interaction to deliver a best-in-class fan experience.
• Accurately complete fan transactions over the phone and solve fan concerns.
• Update internal order notes appropriately and ensure proper procedures are followed during all fan and seller interactions.
• Maintain thorough knowledge of company values, processes, and policies to ensure proper exchanging of information, order replacements, refunds, credits, etc.
• Drive fan engagement with our Vivid Seats app for a more personalized and self-driven experience.

How your role expectations will progress as an Inbound Sales Associates in the first 30, 90, and 180 days :

30 days in

90 days in

180 days in

What You’ll Bring :

Schedule :

Compensation :

Salary : $37,000