IT Operations Manager

Summary:

The IT Operations Manager will oversee the daily operations of our IT infrastructure, ensuring optimal performance, security, and reliability. This role requires a hands-on leader with strong technical expertise and the ability to manage a team of IT professionals.

Essential Duties and Responsibilities:

• Manage IT Operations: Oversee the day-to-day operations of the IT department, including network management, server maintenance, system administration and servicedesk.
• Team Leadership: Lead and mentor a team of IT professionals, providing guidance, training, and performance evaluations.
• System Monitoring and Administration: Implement and maintain monitoring tools to ensure the health, performance, and maintenance of IT systems (ex: Windows Servers, Active Directory).
• Incident Management: Respond to and resolve IT incidents and service requests in a timely manner.
• Security Management: Ensure the security of IT systems by implementing and maintaining cybersecurity protocols and procedures (ex: MDR, Firewall, Endpoint Protection).
• Vendor Management: Manage relationships with external vendors and service providers to ensure quality and cost-effective services.
• Project Management: Lead IT projects from planning to execution, ensuring they are completed on time and within budget.
• Asset Management: Maintain inventory and control of enterprise IT assets.
• Microsoft M365 Administration: Oversee the administration and management of Microsoft M365 services.
• Documentation: Maintain comprehensive documentation of IT systems, processes, and procedures.

Supervisory Responsibilities:

Yes

Education Requirements:

Bachelor’s degree in computer science, Information Technology, or a related field.

Experience Requirements:

Minimum of 5 years of hands-on experience in IT operations, with at least 2 years in managerial role.

Competencies:

• Technical Skills: Proficiency in network management, server administration, and IT security. Experience with cloud services and virtualization is a plus.
• In-depth Knowledge: Extensive knowledge of network and systems configuration in large environments.
• Leadership Skills: Strong leadership and team management skills with the ability to motivate and develop team members.
• Problem-Solving: Excellent problem-solving and analytical skills.
• Communication: Strong verbal and written communication skills.

Certifications: Certificates, Licenses, Registrations:

• Any relevant certifications such as ITIL, PMP, CISSP, CCNA, CCNP, or MCSE would be considered a plus.

Travel:

Limited

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.