Account Supervisor

The role, in brief: 

We are looking for an experienced Account Supervisor to join the Account Services team. Our Account Supervisors provide strategic leadership on their accounts and manage multi-disciplinary projects across the agency by partnering with internal and external stakeholders.

Responsibilities include: 

• Financial health of the account including profitability and growth
• Strategic oversight that ensures the work is achieving client business goals
• Building strong client relationships with various individuals on the client side
• Identifies and pursues areas of opportunity
• Expert in client’s business and industry
• Works closely with Account Services Director and President on contract/scope development
• Identifies and ladders up potential client issues
• Build internal partnerships with other departments including Creative, Media, Digital, and Insights

Core Competencies:

Strategic Leadership

• Demonstrates knowledge of clients’ business, target market, industry and competition
• Develops long-term timelines to keep planning cycles on track and the agency at the forefront of budget and strategy conversations with clients
• Develops a business case at the onset of a planning process that clearly articulates “How we win”
• Works closely and collaboratively with Insight during creative brief development
• Works closely and collaboratively w/ SMEs during campaign planning, consistently driving the team towards strategies that align with client objectives
• Demonstrates the ability to lead discussion around strategy, both internally and externally
• Is involved in the development and presentation of agency POVs

Client Relationship

• Develops strong rapport and high-level of trust with clients
• Demonstrates a genuine interest in the client’s business and brand
• Demonstrates a comfort level “pushing back” or having difficult conversations where appropriate
• Is the voice of the client in internal discussions and the voice of the agency in external discussions
• Always prioritizes the best interests of the agency in all client interactions
• Demonstrates leadership in all client presentations through meeting set-up, presentation of key strategies and selling support throughout

 Financial Management

• Works closely with Director of Account Services and Agency President to develop annual budget recommendations and contracts or scopes of work
• Closely monitors income projections, providing feedback to agency leadership on a regular basis
• Works with core team to identify opportunities and to develop recommendations that align with agency growth goals
• Closely tracks account budgets on a regularly basis and proactively manages necessary budget adjustments
• Able to work independently to develop accurate and profitable project estimates
• Able to collaborate cross-functionally to determine optimal budget splits across departments
• Demonstrates ability to have client conversations around budgets and budget tracking

Subject Matter Expertise

• Demonstrates a strong working knowledge of the advertising industry including trends and best practices
• Demonstrates a strong working knowledge of clients’ industries including notable news and current events
• Is articulate in front of clients regarding the creative, media and digital strategies being recommended and implemented by the agency

Presentation

• Demonstrates preparedness by actively practicing and reviewing presentations prior to meeting
• Participates in dry runs of presentations
• Demonstrates presentation skills to internal team by presenting strategic plans and reporting at internal review meetings
• Demonstrates presentation skills to client team by presenting strategic plans and reporting
• Demonstrates confidence during QA session with internal teams and with clients
• RECOMMEND - Participate in presentation skills workshop/course

Mentorship

• Develops and administers performance appraisal of direct report(s)
• Day-to-day mentorship of direct report(s) to help he/she achieve their career and personal goals
• Day-to-day leadership of direct report(s) to ensure account work is focused and prioritized appropriately
• Assists in the onboarding of new hires and cross-functional team members as the need arises
• Participates in, and leads portions of, the weekly Account Services team meetings

Reporting

• Involved in the development and presentation of campaign reports
• Focuses on storytelling as it relates to client business goals
• Keeps SMEs focused on the most important things, avoiding superfluous data for data’s sake

 Agency Dynamics

• Runs efficient, appropriately cast meetings
• Demonstrates a strong working knowledge of agency processes
• Can act as voice for Account Services team when questions arise from other departments around processes and procedures
• Demonstrates the ability to “filter up” appropriately and establishes strong working rapport with Director of Account Services and Agency President

Those who succeed in this role have the following qualifications: 

• 8 years of advertising agency experience with at least 3 years of account leadership experience
• Required skills/experience/familiarity in the digital marketing and campaign environment space
• Ability to possess and balance the big picture with the tactical details of daily activities and projects
• Strategic and consultative while also have strong attention to detail
• Strong communication and excellent interpersonal skills
• Understanding of the complex advertising landscape and how to bring together cohesive teams and programs to drive results
• Commitment to ensuring creative excellence and output
• Passionate about great work, your team, and our business
• Active listener with the ability to read a room and adapt accordingly
• Diplomatic and empathetic leader

Agency Values: 

The following characteristics are expected of each employee of the agency regardless of role or responsibility: 

• GRIT. Fall seven times, get up eight.
• CURIOUS. Follow that hunch with unbridled passion.
• PROVOCATIVE. When it comes to moving a piano, never grab the sheet music.
• CONFIDENCE. Fake it ‘til you make it. Then fake it some more. (Psst, no one knows. It’s ok.)
• UNCOMPROMISING. What you do when no one is watching is really who you are.
• UNFORGETTABLE. What about you, your character, your personality - sticks?
• UNWAVERING. Projects and initiatives are rarely sprints. Pace yourself. And encourage others who need a pick-me-up along the way.
• MYTH-WORTHY. What stories about you will still loom large 20 years from now.

Schedule and Location:

Monday - Friday 8:30am - 5:30pm. Remote work available Mondays and Fridays. 

This role is based out of our Colorado Springs, CO office. 

Compensation: 

The salary range for this position is $85,000 - $100,000.

Benefits:

• 401k employer match
• Medical, Dental, Vision
• Life and short-term disability (100% employer paid)
• Voluntary long-term disability
• EAP
• 9 paid holidays
• PTO, Floating Holiday, Volunteering Day
• Education reimbursement
• Employee referral program
• Employee recognition program where points turn into money!

Vladimir Jones is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. 

Vladimir Jones is committed to building a diverse staff and encourages applications from minorities. 

Vladimir Jones participates in E-Verify, which is a federal program used to confirm the employment eligibility of all new hires.

Salary : $85,000 - $100,000