Client Technology Analyst/Desktop systems support Engineer

Job Title: Client Technology Analyst Location: Orlando Florida (Onsite) Employment Type: Contract Duration: 12 Months
Job Description:
The Client Technologies Analyst is responsible for the day-to-day, administration, troubleshooting, and maintenance of hardware environments throughout the enterprise. Specifically, the Client Technologies Analyst is charged with providing support and configuration for all hardware environments that the organization's users conduct business. This position supports enterprise-class all hardware environments for a variety of business needs and challenges

Five years of Microsoft Office 2016 experience preferred Five years of desktop systems support experience
Five years set up, configuration, and support of specific desktop systems including Microsoft Windows and Apple operating systems
Five years of experience with Microsoft Intune and JAMF workplace management tools required
Five years of experience with software image creation and maintenance (including PC and Apple computers) required
Five years of experience with mobile device management (i.e. Apple TV, iPads, etc.) required
Five years of experience with Windows PowerShell, CLI, Apple CLI, and scripting required
Five years of experience with Windows Deployment Services and Microsoft Deployment Tools preferred
Five years of knowledge of on-premises Active Directory, Azure Active Directory, and O365 Administration required Five years of knowledge of audio/video products, tele/video conferencing equipment preferred Five years of ability to perform root cause analysis

Essential Position Functions:
Administer desktop systems to ensure their continued operations through physical inspection and proactive review
Identify and solve any problems that affect desktop systems
Respond to requests and incidents in the designated queue of the problem management system
Coordinate support and repair efforts with vendors and on-site personnel
Implement new desktop systems according to documented plans and published change control processes
Develop recommendations for enhancing approaches for support services
Develop and manage effective working relationships with other departments, groups and personnel
Provide a minimum of weekly status report updates for current projects
Recommend the modification and/or configuration of desktop systems to resolve issues and plan for future growth
Participate in the development and implementation of processes that improve efficiency and enhance productivity
Provide the troubleshooting and resolution of support issues
Provide consultation for the evaluation of desktop systems
Provide the implementation and deployment of new desktop systems
Participate in the development and implementation of new business processes that improve efficiency and enhance productivity
Meet professional obligations through efficient work habits such as, meeting deadlines, honoring schedules,
coordinating resources and meetings in an effective and timely manner, and demonstrate respect for others
All work responsibilities are subject to having performance goals and/or targets established
Employment Practices:
EEO, ADA, FMLA Compliant
VLink is an equal opportunity employer. At VLink, we are committed to embracing diversity, multiculturalism, and inclusion. VLink does not discriminate on the basis of race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All aspects of employment including the decision to hire, promote, or discharge, will be decided on the basis of qualifications, merit, performance, and business needs.