What are the responsibilities and job description for the Customer Support Agent position at VM Long Beach?
Victoriam Management is looking to fill a full time Customer Support Agent within our rapidly expanding field division. This is a great opportunity for someone looking to gain experience in customer support, client management, sales and marketing.
Core Responsibilities :
- Engage with prospective customers through on-site community based outreach events
- Represent our clients throughout the community, maintaining a positive image and brand name
- Enroll eligible customers into service plans
- Explain all eligibility requirements, service options and plans to customers, as well as answer any questions or concerns they may have
- Assist in the planning and execution of community based enrollment campaigns.
- Implement strategies to optimize campaign effectiveness.
- Monitor and track all daily sales and statistics
- Work closely with cross-functional teams, including sales, HR and finance
- Participate in continued training opportunities
- Implement strategies for customer retention and loyalty.
Preferred Skills :
WHAT TO KNOW
LI-Onsite
