On-Site Service Specialist

Summary

Daily responsibilities for this role are predominantly back-office support (mail, print, deliveries).

This position will not provide any hospitality support for this customer.

The job description below in the Responsibilities portion is accurate: there will be mail duties, light lifting, and customer service.

The manager is looking for customer service skills, and the candidates should have basic computer skills.

***Shift timings***

8:00 AM to 5:00 PM (Mon to Fri)

Temp to Engage

Requirements

• Requires high school diploma or GED and1-2 years of related work experience.

• Some related copy job experience is preferred.

• May require valid driver’s license and minimum levels of auto insurance coverage per client.

• Demonstrate competency in basic computer skills including proficiency in MS Office Suite.

• Working knowledge of copier and other related equipment and repair is preferred.

• Requires knowledge and understanding of shipping/receiving procedures.

• Basis electronics knowledge is preferred.

• Possesses ability to work independently and flexibly to complete projects.

• Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials.

• Possesses ability to comprehend instructions concerning mail delivery.

• Possesses troubleshooting and problem solving skills.

• Possesses ability to read and comprehend written technical information in the form of manuals, parts books and related publications.

• Possesses excellent customer relations skills and excellent verbal communication skills.

Responsibilities

Provides operations functions in one or all of the following areas: operates high volume duplicating, production, sorting, mailing, or bindery equipment, performs associated copying tasks, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage.

Provides copier maintenance and/or repair of customer site equipment.

May also perform bindery, QC and final check, housekeeping/Hospitality, file services, call center representative, and reception, etc.

May performs various building support functions related to meeting set ups and light maintenance.

Note: Due to the higher level of presentation and telephone skills needed to perform as well as temporary/occasional receptionist duties, employees performing this function are considered to be Senior On-Site Services Specialist.

This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration.

• Runs high volume/production copy machines and performs binding and finishing work.

• Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems.

• Perform basic equipment troubleshooting and escalate calls to technicians.

• Performs setup of equipment as prescribed by the customer(toner add, stocks paper, etc.).

• Performs duties of scanning and /or imaging documents.

• May perform Reception services on temporary/occasional basis.

• Maintains records for management reports and inventories of supplies needed.

• Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.

• Calculates charges for jobs performed and maintains logs and may generate reports.

• Responds to and coordinates all service calls required by customer.

• May perform filing duties in conjunction with specific customer requests.

• Delivers completed jobs to pre-determined customer locations within and outside of the site.

• Maintains daily meter and service logs.

• May travel between customer’s buildings.

• Answers customer questions regarding status or feasibility of job requests.

• Ensures upkeep of convenience copier areas by keeping neat and well stocked.

• Performs duties related to the shipping of materials.

• Performs duties related to the receiving of materials.

• May perform meeting room and conference room set ups.

• May perform building occupant moves within assigned facilities.

• May perform light maintenance, and cleaning duties as assigned.

• May occasionally perform shipping, receiving and dock work in a mailroom type environment.

• May require periodic overtime on nights and weekends, including off-hour emergency response.

• Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.

• Uses all copier equipment, calculator, fax machine, postage meter and some PC.

• Performs filing duties, which may include ‘purging’ and archiving old documents.

• Understanding of client Services Portfolio & Technology.

• Ensures data for client MOR, SPG and job logs are captured.

• Performs other duties as assigned

Job Type: Contract

Pay: $17.50 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Shift:

• Morning shift

Education:

• High school or equivalent (Preferred)

Experience:

• Data Entry: 3 years (Preferred)
• Data management: 3 years (Preferred)
• Operating document image handling software: 3 years (Preferred)
• handling incoming and outgoing mail/faxes: 3 years (Preferred)
• shipping and receiving: 3 years (Preferred)
• high volume document imaging systems: 3 years (Preferred)
• On-Site Service Specialist: 3 years (Preferred)
• Print production: 3 years (Preferred)
• meeting room and conference room set up: 3 years (Required)
• print/copy work: 3 years (Required)
• Electronics: 3 years (Preferred)
• mail room: 3 years (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

Salary : $18