IT Helpdesk Technician

Job Title: IT Support Technician

Reports To: Director of IT

FLSA Status: Part Time - Hourly, Non-Exempt

Location: Cincinnati, OH

Who Is Pep

When smart business, a drive for success, and a family atmosphere combine, you get pep! At pep, we help deliver the strategy for brands worldwide- seamlessly managing all the details so that the brand can stay focused on their big picture. Through our expertise in marketing operations, we help execute our clients' marketing campaigns more effectively than anyone else in the world. We know that sourcing is essential to brand success as well, so we've become experts in leveraging scale and spend to save our clients' time and money. We're not all talk- our results back us up too! To date, we've managed campaigns for over 750 brands, delivering an average of 21% savings on over $5 billion in marketing spend. Our success also pays it forward to our employees by allowing us to offer paid parental leave, work-life flexibility and remote working opportunities to name a few. Want to be a part of something original? Check out our growing team and join us!

https://www.peppromotions.com/Join-Us/Job-Listings

Summary Of Position

The IT Support Technician provides technology support for pep by assisting in managing day-to-day software and hardware issues and requests with a focus on high quality, accuracy and customer satisfaction.

Key Responsibilities And Attributes

• Maintain Tier 1 level IT Helpdesk support and serve as the first point of contact for internal users seeking technical assistance.
• Provide support in laptops hardware, applications, accounts administration, and desktop networking.
• Evaluates, prioritizes, and resolves issues and requests in a timely and efficient manner.
• Build, configure, and deploy laptops for new hires.
• Create new hire user accounts and handle account deactivations.
• Monitor support systems, DriveStrike, Sophos.
• Performs general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.
• Assist in IT asset management and maintain inventory of laptops, keyboards, mouse, chargers, docking stations, cables, etc.
• Communicate with appropriate team members to facilitate ticket resolution.
  
  

Knowledge/Skills Preferred

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A successful candidate will have the following skills:

• 1-2 years of experience working in IT help desk related position highly preferred.
• High School Diploma or GED equivalent required. Associates degree in IT or related field preferred, but not required.
• CompTIA A , MCP, CCENT, etc. entry level certifications preferred.
• Proficient in Windows 10 operating system.
• Proficient in Office 365 (Outlook, Teams, One Drive, Word, Excel, etc.).
• Basic knowledge and familiarity with Active Directory.
• Understands the fundamentals of hardware/software troubleshooting.
• Basic knowledge about computer and information security.
• Displays strong technical knowledge and understanding of the problem and solution.
• Displays solid organizational skills with high degree of attention to detail.
• Ability to interact effectively with management and team members to prioritize work and meet deadlines.
• Displays a good verbal and written communication skills.
• pep provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, pep complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
  
  

pep expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of pep's employees to perform their job duties may result in discipline up to and including discharge.

• pep provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, pep complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
  
  

pep expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of pep's employees to perform their job duties may result in discipline up to and including discharge.