What are the responsibilities and job description for the ServiceNow Developer position at VMSI Inc.?
VMSI is a Service-Disabled Veteran-Owned Small Business (SDVOSB), seeking a highly motivated ServiceNow Developer to join our team supporting our client; one of the largest water and wastewater utilities in the nation, dedicated to delivering safe and reliable water services to the communities it serves. This role will play a key part in designing, developing, and implementing ServiceNow solutions to enhance IT service management and operational efficiency within the organization.
Position Summary:
We are seeking an experienced ServiceNow Developer to design, develop, and implement ServiceNow applications and modules while customizing and configuring existing functionalities. The ideal candidate will have a strong technical background in ServiceNow development, including scripting, automation, integration, and UI/UX enhancements. This role requires collaboration with stakeholders, IT teams, and business analysts to ensure seamless ServiceNow implementations that support operational needs.
Key Responsibilities:
- MUST be comfortable with commuting in-office 3x week (Laurel, MD)
- Analyze business requirements and translate them into technical specifications for ServiceNow solutions.
- Design, develop, and implement custom applications and modules on the ServiceNow platform.
- Configure and customize existing ServiceNow applications, including Service Catalog, Incident Management, Change Management, and Problem Management.
- Develop and maintain workflows, forms, and user interfaces to improve the user experience.
- Integrate ServiceNow with other business systems using APIs, web services, and middleware technologies.
- Create and maintain scripts to automate tasks and streamline processes.
- Design and maintain reports and dashboards to provide insights into ServiceNow data.
- Troubleshoot and resolve ServiceNow issues and incidents.
- Provide technical support, guidance, and mentorship to ServiceNow users and junior developers.
- Collaborate with stakeholders, business analysts, and IT teams to gather requirements and ensure successful project execution.
- Stay up-to-date on the latest ServiceNow features, releases, and best practices.
- Participate in ServiceNow testing, deployment, and quality assurance activities.
- Implement security measures to protect ServiceNow data and applications.
- Monitor system performance and optimize ServiceNow for scalability and efficiency.
- Ensure adherence to ITIL framework and ServiceNow development best practices.
- Develop and maintain comprehensive technical documentation, including design specifications, user guides, and training materials.
- Assist in the development of ServiceNow training programs and knowledge base content for end-users.
- Support ServiceNow governance, compliance policies, and IT service management initiatives.
Required Qualifications:
Education:
- Bachelor’s degree in Information Systems, Computer Science, or a related technical field.
Experience:
- 5 years of hands-on experience as a ServiceNow Developer with a strong understanding of the platform’s architecture and capabilities.
- Experience working on large-scale ServiceNow implementations in diverse team environments.
- Expertise in JavaScript, Jelly, AngularJS, and other ServiceNow development tools.
- Strong understanding of ITIL framework and best practices.
- Experience developing and customizing ServiceNow modules, including ITSM, ITOM, ITBM, and CSM.
- Integration experience with third-party applications using APIs, web services, and middleware technologies.
- Experience working with cloud technologies (e.g., Azure).
- Preferred industry experience in water and wastewater utilities and familiarity with Oracle utility applications.
Skills & Competencies:
- ServiceNow Expertise: Hands-on development experience with ServiceNow’s platform, workflows, and automation tools.
- Integration Skills: Proven ability to integrate ServiceNow with enterprise systems and databases.
- Problem-Solving: Strong analytical and troubleshooting skills for resolving complex issues.
- Communication & Collaboration: Excellent verbal and written communication skills with the ability to work with stakeholders and IT teams.
- Workflow Automation: Ability to design and implement automated workflows to streamline business processes.
- Technical Documentation: Experience creating and maintaining documentation for technical solutions and end-user training.
- Mentorship: Ability to guide junior developers and share best practices.
Preferred Certifications:
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ITIL v4 Certification
Benefits:
- Attractive total compensation package including a competitive salary and medical benefits.
- 17 days of Paid Time Off (to start!) 11 Paid Holidays.
- Health insurance plans include medical, vision, and dental.
- Health Savings Account (HSA) and Flexible Spending Account (FSA).
- Pet Insurance.
- 401K Retirement Plan.
- Tuition reimbursement and MORE!
At VMSI, we prioritize a healthy work-life balance because we believe when you enjoy life outside of work, you're at your best when you return. Our mission is simple: "To be the BEST DECISION our clients make."
Equal Opportunity Employment:
VMSI provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
VMSI is an E-Verify Employer.
Job Type: Full-time
Pay: From $125,309.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
Ability to Commute:
- Laurel, MD 20707 (Required)
Work Location: Hybrid remote in Laurel, MD 20707
Salary : $125,309
