Operations Specialist

Job # 32782

JOB DESCRIPTION - This job is a temp to hire

Job Requirements

• Job experiences 2-6 years
• Able to communicate by phone with employees
• Computer Skills (Word, Excel, SharePoint)
• Customer Service

I. Job Summary Provides clerical and administrative support to departmental Managers, and assists in coordinating all aspects of daily operations, including recording and reporting data.

II. Essential Duties and Responsibilities include the following: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

• Assists in troubleshooting and resolving safety, service, and operational issues.
• Creates, distributes, and closes out customer tickets on a daily basis.
• Maintains and distributes department-related information on a daily basis.
• Communicates with other supervisors and managers about operations and/or dispatch issues.
• Completes and maintains a variety of reports as directed by the department manager.
• Uses software tools to manage a variety of tasks, such as procurement, time and attendance, safety incidents, and contract labor.
• Assists with data collection and reporting required for incentive pay programs.
• Assists with the processing of payments and other financial tasks as necessary.
• Assists in the implementation of operational projects as needed.
• Communicate with customers about service issues as needed.
• Communicates with employees about scheduling and work assignments as needed.
• May enter and maintain Service Machine SMART data on a daily basis.
• Performs other duties as assigned.

III. Supervisory Responsibilities This job has no supervisory duties.

IV. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience Required:

• High school diploma or G.E.D. and 0-3 years previous experience. Preferred
• High school diploma or G.E.D. plus additional or specialized training, and zero to four years of previous experience

B. Certificates, Licenses, Registrations, or Other Requirements None required.

C. Other Knowledge, Skills or Abilities Required None required.

V. Work Environment Listed below are key points regarding environmental demands and the work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc) most of the workday
• Required to exert physical effort in handling objects less than 30 pounds rarely
• Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc) rarely
• Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes, or similar elements rarely.

Job Type: Full-time

Pay: $20.00 per hour

Schedule:

• 8 hour shift
• Day shift

Work Location: In person

Salary : $20