Administrative Support and Counter Sales

Job Overview:

VRSI is in partnership with QualityStaff, LLC. We are seeking a motivated and customer-oriented Administrative Support and Counter Sales Representative to join our team.

Responsibilities:

• Greets walk-in customers and answers questions clearly and competently
• Learns and teaches customers about products; assisting sales in the showroom
• Manages large amounts of incoming calls
• Interacts with customers and fellow CSR's via telephone, email and face-to-face while exercising patience and demonstrating professionalism
• Provides sales support: Drafts necessary quotes and documents, as requested by the sales representatives in a timely manner
• Drafts necessary quotes and documents, as requested by the customer or sales reps in a timely manner
• Proficient in troubleshooting and investigating customer inquiries and issues
• Accurate order entry with specific attention to account details-discounts, pricing and freight charges
• Keeps records and follow up on all orders, deliveries, quotes and past due accounts
• Handles customer complaints and provides appropriate solutions; follow up to ensure resolution
• Promptly process orders error free, with specific attention to credit information
• Notifies customers by phone about upcoming specials and events
• Requires established skills to perform a range of day-to-day activities
• Understands how the assigned duties relate to others in the team and how the team integrates with other teams
• Has no supervisory responsibilities; manages own workload
• Solves routine problems without supervisory approval; evaluates and selects solutions from established options
• Impacts the quality of own work
• Uses communication skills to exchange of information

Qualifications:

• Knowledge with QuickBooks Desktop
• Strong knowledge of customer services ethics, principles and procedures
• Ability to multitask and work well in a fast-paced environment
• Proficient in administrative and documentation procedures
• Competent with working on a computer; must be familiar with MS Suite
• Strong communication skills; written and verbal
• High level of organizational skills with great attention to detail
• Requires developed skills through formal training or considerable work experience
• Works within established procedures with a moderate degree of supervision

Schedule: Monday-Friday 8:00am – 4:30pm